On 07.11.2025 I purchased “Brushed leather lace-up shoes” (order code PRA_TRPRAB7897PO) from the Prada store at İstinyePark in Istanbul, via mail-order, and paid 49,800 with my credit card. I received the shoes from the store the same day. However, when I opened the box, I discovered scratches all over the shoes — they looked like a previously worn (display) pair. I’ve been shopping at Prada for years, and this is the first time I have had a problem like this. The shoe box, receipt, and all accessories are still intact.
I request a return of the product. Receiving such a defective item from a brand like Prada has been a major disappointment. I expected more meticulous quality control from such a luxury brand.
On October 18, I purchased a pair of Loafer shoes from Prada’s official website and would like to return them. In accordance with the return policy, I emailed the designated address and provided the pickup location, following all the instructions. However, a courier was sent only once, and even then...
Hello, I purchased a pair of Prada patterned sunglasses on 05/09/2024 with order number bey-20240509-7982752 from your website. The gold logo on the arm of the sunglasses has completely faded. I never expected such poor quality from a brand as prestigious as Prada. This kind of issue is something yo...
I took my Prada sunglasses, which developed a stain on the lens, to the Prada store at İzmir İstinye Park for inspection. They said they needed to examine the issue, but it’s been over two months, and I’ve heard nothing. When I visited the store, they couldn’t provide any answers. The next day, when...
I made an online purchase from Prada's official website, but as soon as the payment was processed, my order was not confirmed and was subsequently canceled. Although the payment of 936 pounds was deducted from my bank account, the sale was not approved, leaving the funds in limbo. I received a refun...
On April 28, 2023, I purchased a pair of Prada sunglasses from Atasun Optik. Within a year, both the frame and lenses became scratched. When I took the sunglasses back to Atasun Optik, they informed me they would send them to Prada. Today, I received a message stating that my warranty claim was deni...
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