I purchased a pair of Prada sunglasses, and in less than a month, the brand logo on the side fell off. In May, I sent the glasses back under warranty, but I still haven't received them. When I called for an update, the store representative said it would take about another month for the logo to be reattached and the glasses returned. Not only did I use the sunglasses for less than a month before they broke, but instead of replacing them with a new pair, they opted for a repair that has now taken four months. I do not want a repair; I want a new product sent to me as soon as possible. I'm extremely dissatisfied with the store for causing me such a prolonged inconvenience.
I purchased a pair of Prada sunglasses on April 30, 2022, and have loved wearing them nearly every day since. I was assured that the sunglasses came with a 3-year warranty. However, the frame started peeling, which became quite bothersome visually. Since the warranty was still valid, I took the sung...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
I purchased Prada sunglasses on July 31, 2024, and on the same day, while passing by a café, the sunglasses and my face were splashed by water from a cooling mist system. This left a mark on the frame that wouldn’t come off. I sent the sunglasses for inspection, requesting a replacement due to the d...
I took my Prada sunglasses, which developed a stain on the lens, to the Prada store at İzmir İstinye Park for inspection. They said they needed to examine the issue, but it’s been over two months, and I’ve heard nothing. When I visited the store, they couldn’t provide any answers. The next day, when...
I bought a Prada frame based on a friend's recommendation. About two months later, the paint on the frame started peeling. I returned to the store, explained the issue, and they sent it to the manufacturer. A week later, they offered me a Bulgari frame instead, as Prada was unavailable. I accepted, ...
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