Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent them in for inspection, but after a long wait, the store told me it was "user error" and returned them to me. This is definitely not a user error. I paid a premium for this brand, and the quality should not be like something bought at a bargain market. The store staff are also incredibly unhelpful and seem clueless. I need a resolution for this issue.
I bought a pair of Prada sunglasses from Boyner a month ago, and after just one use, the frame's paint started peeling. When I sent them for inspection, the claim was rejected as a "user error." However, when I contacted the main distributor, they explained that sometimes a production error can caus...
I bought a Prada frame based on a friend's recommendation. About two months later, the paint on the frame started peeling. I returned to the store, explained the issue, and they sent it to the manufacturer. A week later, they offered me a Bulgari frame instead, as Prada was unavailable. I accepted, ...
I took my Prada women's sunglasses to Optimum Sunglass due to discoloration on the frame. After three days, they called me to pick them up, claiming it was a 'user error.' I was told that I shouldn’t have used the sunglasses at the beach—even though I never did since I have a backup pair. Moreover, ...
I purchased a pair of Prada sunglasses on April 30, 2022, and have loved wearing them nearly every day since. I was assured that the sunglasses came with a 3-year warranty. However, the frame started peeling, which became quite bothersome visually. Since the warranty was still valid, I took the sung...
I purchased a pair of Prada sunglasses, and in less than a month, the brand logo on the side fell off. In May, I sent the glasses back under warranty, but I still haven't received them. When I called for an update, the store representative said it would take about another month for the logo to be re...
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