I took my Prada sunglasses, which developed a stain on the lens, to the Prada store at İzmir İstinye Park for inspection. They said they needed to examine the issue, but it’s been over two months, and I’ve heard nothing. When I visited the store, they couldn’t provide any answers. The next day, when I called, they claimed it was a customer-related issue. I offered to pay for the repair, and they promised to get back to me, but 1.5 months have passed with no contact. They don’t answer the phone either. I’m left wondering if my sunglasses are lost. The lack of communication and customer service is disappointing, and I expect Prada to resolve this issue quickly.
I purchased Prada sunglasses on July 31, 2024, and on the same day, while passing by a café, the sunglasses and my face were splashed by water from a cooling mist system. This left a mark on the frame that wouldn’t come off. I sent the sunglasses for inspection, requesting a replacement due to the d...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
I purchased a pair of Prada sunglasses, and in less than a month, the brand logo on the side fell off. In May, I sent the glasses back under warranty, but I still haven't received them. When I called for an update, the store representative said it would take about another month for the logo to be re...
I purchased a pair of Prada sunglasses on April 30, 2022, and have loved wearing them nearly every day since. I was assured that the sunglasses came with a 3-year warranty. However, the frame started peeling, which became quite bothersome visually. Since the warranty was still valid, I took the sung...
I bought a Prada frame based on a friend's recommendation. About two months later, the paint on the frame started peeling. I returned to the store, explained the issue, and they sent it to the manufacturer. A week later, they offered me a Bulgari frame instead, as Prada was unavailable. I accepted, ...
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