The Prada glasses I bought from Atasun Optik are not as high quality as expected. On the 7th day, the glasses fell between the couch cushions and bent. I went back, and they said it was consumer error. They repaired them, but the glasses fell again and bent once more. For me, a Prada frame bending this easily is not a consumer error. Customer service denied my claim. There's nothing more to say except it's unfair profit and misleading warranty terms.
On April 28, 2023, I purchased a pair of Prada sunglasses from Atasun Optik. Within a year, both the frame and lenses became scratched. When I took the sunglasses back to Atasun Optik, they informed me they would send them to Prada. Today, I received a message stating that my warranty claim was deni...
I purchased a pair of Prada sunglasses from Atasun Optik and had prescription lenses installed due to my vision needs. However, I have been unable to use the sunglasses since I got them. The screws on the lenses kept falling out. When we visited Atasun Optik, the staff suggested ordering a screw set...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
I bought a Prada frame based on a friend's recommendation. About two months later, the paint on the frame started peeling. I returned to the store, explained the issue, and they sent it to the manufacturer. A week later, they offered me a Bulgari frame instead, as Prada was unavailable. I accepted, ...
I bought a pair of Prada sunglasses from Boyner a month ago, and after just one use, the frame's paint started peeling. When I sent them for inspection, the claim was rejected as a "user error." However, when I contacted the main distributor, they explained that sometimes a production error can caus...
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