On October 18, I purchased a pair of Loafer shoes from Prada’s official website and would like to return them. In accordance with the return policy, I emailed the designated address and provided the pickup location, following all the instructions. However, a courier was sent only once, and even then, they went to my home address instead of the address I specified.
I have not been asked to pay any additional fees so far, but since the pickup has not been redirected correctly, I am unable to initiate the return process. I submitted my return request within the first week after receiving the product, well before the return window expired.
I expect the package to be collected and my refund to be issued before the return period ends. I am concerned that the delay could cause my return to be rejected. I urgently request a solution.
On 07.11.2025 I purchased “Brushed leather lace-up shoes” (order code PRA_TRPRAB7897PO) from the Prada store at İstinyePark in Istanbul, via mail-order, and paid 49,800 with my credit card. I received the shoes from the store the same day. However, when I opened the box, I discovered scratches all o...
I made an online purchase from Prada's official website, but as soon as the payment was processed, my order was not confirmed and was subsequently canceled. Although the payment of 936 pounds was deducted from my bank account, the sale was not approved, leaving the funds in limbo. I received a refun...
I purchased a pair of Prada sunglasses, and in less than a month, the brand logo on the side fell off. In May, I sent the glasses back under warranty, but I still haven't received them. When I called for an update, the store representative said it would take about another month for the logo to be re...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
I ordered Chanel sandals but received Chanel slippers instead. The item sent was worth more than what I paid, yet I still returned it, expecting to receive the correct product. They assured me that my item would be sent, but it's been 10 days, and I haven't received the product or any response to my...
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