On September 5, 2025, I placed an order (No: 60080904310) through Oysho’s online store, choosing the “Pick Up In-Store” option for the store. During checkout, it was clearly stated that the item would be ready for pickup on September 9, 2025. However, when that date arrived, the order was still not ...
I purchased a pair of sweatpants from the Oysho Marmara Park store, and after wearing them only 2–3 times (without ever washing them), the fabric started pilling excessively. The product has become unwearable and has been sitting unused in my closet ever since. When I visited the store to report th...
I returned three items (a bag and two pairs of pants) from my Oysho order No: 60055278373 under the standard return policy. The total amount of the returned items is $149. However, despite the time that has passed, my refund has not been processed, and no payment has been issued to my account. I in...
On September 3, 2025, I purchased a tracksuit set (code: 34813791780016) from the Oysho store in İstinyePark, Istanbul, paying by credit card. I wore the jacket for the first time this morning, carrying only my Vakko Monogram Series crossbody bag, which has no beads, zippers, or sharp details that c...
I made an online purchase worth about $172 (5,000 TRY) from Oysho (Order No: 60055279849, Return No: 2005606358). Despite submitting a return request and contacting customer service multiple times, I have not received any response or refund to date. This complete lack of communication and action has...
I purchased a pair of pants from Oysho’s online store, but within a short period, the product developed extreme pilling, color fading, and fabric deterioration. I took the item to the Mall of Oysho store, where the staff initially told me that since my credit card account was closed, they could acce...
On July 12, 2025, I placed an order (No: 60078979906) at an Oysho store and paid in cash. I was informed that the delivery would take about two weeks, but it has now been over a month, and my order still hasn’t been delivered to my address. I contacted the store regarding the delay, but they said t...
I received a faulty product from Oysho with white marks on its sleeves and was denied a return. In the same shipment, which I ordered online for delivery to one of their Istanbul locations, there were two inner layer tops with security alarms still attached. At least I was able to return those, but ...
I placed an order from the Oysho online store on the morning of February 10, and 2 hours later I chose the delivery method to the store. When I went to the store, they told me that my order was not included in the store's system, they did not deliver the product, I called the call center and they sa...
I placed an order from Oysho, but because I forgot to include my apartment number, they canceled it without informing me. However, on their system, the order still shows as delivered, even though I never received it. I have been trying to reach Oysho for four days, but they ignore my messages and r...
I placed an order from Oysho on February 1, 2025. The system showed that my package would be delivered by February 5, but for days, the status just said “in transit” with no updates. Today, I called the shipping company to check, using the tracking number provided. However, they told me the trackin...
I placed an online order with Oysho on January 18, 2025, but it has not been delivered to me, and my package appears to be lost. Despite informing Oysho’s WhatsApp support team about the situation over the past five days, I have received neither a response nor a refund. They keep delaying the matter...
On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as deliv...
I ordered a pair of leggings from Oysho, with an estimated delivery date of December 4. While the order status shows that it was out for delivery, the package never arrived. The tracking number is inaccessible, and no one has reached out to inform me about any delays or issues. As a customer, why a...
I placed an order with Oysho, and since yesterday, the tracking status showed it was out for delivery. However, now it states "undeliverable," which is completely inaccurate. I was in my dorm all day, and no one attempted to contact me or deliver the package. I didn’t even receive a phone call. This...
Today, I called Oysho's customer service to check stock availability at the Akasya store. I was assured that two units of the product were in stock and could be reserved if I placed an order. After placing the order, the delivery date was suddenly updated to December 5, 2024. When I followed up with...
I placed an online order (No. 60070429404) with Oysho on November 27, 2024, and paid in full. The estimated delivery date was December 2, but it still hasn’t been shipped. For two days, I’ve been reaching out to customer service with no resolution. When I called the support center, I was told there’...
I ordered discounted items from Oysho, but they were marked as delivered even though I never received them. After reaching out, I was told that the package was damaged during shipping and returned. However, only one of the two items has been refunded, while the other remains unresolved. What’s wors...
On Tuesday, December 3, at 5:45 PM, I had an incredibly frustrating shopping experience at the Oysho Kentpark branch. A staff member in the fitting room, who was supposed to assist with organizing products, approached us with an unprofessional attitude. Initially, she refused to let us use the fitti...
On August 23rd, I made an online purchase from OYSHO, and the products were then handed over to Kargoist on August 24th. Unfortunately, I have yet to receive them. I've reached out to OYSHO customer service and Kargoist multiple times, but unfortunately, I haven't received a satisfactory response or...
On September 20, 2023, I bought a pair of sports shoes from the Oysho Marmara Park store. A couple of months back, the front of the shoes began to fal...
The products I purchased from the Antalya branch last month turned out like this after just one workout without washing or doing anything. Threads are coming out of everywhere, as evidenced by the photo. OYSHO is not a performance brand where you pay the bare minimum and expect the average. In this ...
I bought a pair of leggings from the Oysho store in Ankara/Gordion. I wore them for the first time three days after my purchase. Within the first hour, I was uncomfortable with the waistband slipping down and bunching up. I’ve used many different models of Oysho leggings without any issues, includin...
