I purchased a pair of sweatpants from the Oysho Marmara Park store, and after wearing them only 2–3 times (without ever washing them), the fabric started pilling excessively. The product has become unwearable and has been sitting unused in my closet ever since.
When I visited the store to report the issue, the staff dismissed my complaint, claiming that the problem was my fault, and refused to help. They also stated that the exchange period had expired and that the item would not be accepted as defective. Moreover, their attitude was rude and indifferent, making the situation even more frustrating.
It is completely unacceptable for a product to deteriorate this quickly after minimal use. I demand an exchange for the defective sweatpants and a review of the unprofessional behavior of the store employees. I expect this issue to be resolved promptly.
On September 28, 2025, I purchased a pair of sweatpants from the Oysho store at İstinyePark, Istanbul. Just two days after buying the item, it started to pill, and despite wearing it for only two or three days in total, the fabric became noticeably damaged. I still have the receipt/invoice for my p...
At the end of July, I purchased a pair of linen pants from the Oysho store at Kentpark in Ankara, Turkey. Despite being worn only twice, the pants showed serious quality issues — including localized fabric distortion, pilling, color fading, and noticeable texture changes. I brought the item back to ...
I purchased a pair of pants from Oysho’s online store, but within a short period, the product developed extreme pilling, color fading, and fabric deterioration. I took the item to the Mall of Oysho store, where the staff initially told me that since my credit card account was closed, they could acce...
I bought what I thought were high-quality, attractive sweatpants from the Espark Mall in Eskişehir. Unfortunately, after just two washes, they significantly shrunk. Initially, the store staff were very attentive and helpful when I reported the issue. They sent the product to their central office fo...
I bought leggings from Oysho, and even though I used them for a short time and took good care of them, they wore out quickly. At first, I didn't pay much attention to the small signs of wear, but they got worse every time I wore them. I purchased the leggings from the Oysho store located at Bursa Su...
Comments