On September 3, 2025, I purchased a tracksuit set (code: 34813791780016) from the Oysho store in İstinyePark, Istanbul, paying by credit card. I wore the jacket for the first time this morning, carrying only my Vakko Monogram Series crossbody bag, which has no beads, zippers, or sharp details that could cause fabric damage. I’ve used this bag for over three years without any issue on other clothing. However, the lower right side of the jacket developed pilling and fabric tearing after just one wear.
I contacted Oysho customer service to request an exchange or refund, but was told that the item can only be processed at the İstinyePark store and that the return period is one month. Since there is no Oysho store in my city, I have no way to visit in person, leaving me without a viable solution.
I request that Oysho arrange a remote exchange or refund for this defective product and provide a practical resolution for customers who do not live near a physical store. The damage clearly indicates a quality issue, not customer misuse.
On September 28, 2025, I purchased a pair of sweatpants from the Oysho store at İstinyePark, Istanbul. Just two days after buying the item, it started to pill, and despite wearing it for only two or three days in total, the fabric became noticeably damaged. I still have the receipt/invoice for my p...
On September 15, 2025, I placed an order (#60056184617) from Oysho’s online store. My order included leggings, a sweatshirt, a jacket, and a t-shirt totaling ₺22,390. The delivery address was in Çekmeköy, Istanbul, and the estimated delivery date was September 25, 2025. However, as of today, October...
On January 9, 2025, I purchased a jacket (code: 0576****39) from the Stradivarius store at Forum Istanbul. Even though I wore it only a few times, the collar area began to fray and come apart. I never washed the jacket, never sent it for dry cleaning, and haven’t applied any treatment or alteration....
In February 2025, I purchased a pair of lined, flared leggings from the Oysho Nişantaşı store, and I’m extremely dissatisfied with the product. From the very first time I wore it, the inner lining kept bothering me, folding over, and since it’s seamless, the lining eventually separated completely fr...
On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as deliv...
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