Oysho Won’t Process Exchange for Defective Tracksuit
On September 3, 2025, I purchased a tracksuit set (code: 34813791780016) from the Oysho store in İstinyePark, Istanbul, paying by credit card. I wore the jacket for the first time this morning, carrying only my Vakko Monogram Series crossbody bag, which has no beads, zippers, or sharp details that could cause fabric damage. I’ve used this bag for over three years without any issue on other clothing. However, the lower right side of the jacket developed pilling and fabric tearing after just one wear.
I contacted Oysho customer service to request an exchange or refund, but was told that the item can only be processed at the İstinyePark store and that the return period is one month. Since there is no Oysho store in my city, I have no way to visit in person, leaving me without a viable solution.
I request that Oysho arrange a remote exchange or refund for this defective product and provide a practical resolution for customers who do not live near a physical store. The damage clearly indicates a quality issue, not customer misuse.
