On September 5, 2025, I placed an order (No: 60080904310) through Oysho’s online store, choosing the “Pick Up In-Store” option for the store. During checkout, it was clearly stated that the item would be ready for pickup on September 9, 2025. However, when that date arrived, the order was still not available for collection.
I contacted Oysho’s live chat support to inquire about the delay, but the customer service representative I spoke with was dismissive and unhelpful, claiming that such delays were “normal.” They also refused to file an official complaint or offer any assistance. I paid $82 (2,400 TRY) for this order using my credit card.
This is the first time I’ve encountered such poor service from Oysho. I demand that a formal complaint record be opened, that I receive detailed information about my delayed order, and that Oysho take accountability for the lack of professionalism in its customer support.
On September 27, 2025, at 1:41 p.m., I purchased a bag from the Oysho store in Ankara Gordion, paying $58. Since the item wasn’t available in the store, I was told it would be ordered from another location and would arrive by Wednesday at the latest. I was also told I would receive a message once it...
On October 6, 2025, I placed an online order with Oysho (Order No: 60056824569) to purchase a pair of boots. During checkout, it was stated that delivery would take 1–3 days, yet it has now been six days and the order still hasn’t been delivered. The delivery was supposed to be handled by Kargoist,...
On September 15, 2025, I placed an order (#60056184617) from Oysho’s online store. My order included leggings, a sweatshirt, a jacket, and a t-shirt totaling ₺22,390. The delivery address was in Çekmeköy, Istanbul, and the estimated delivery date was September 25, 2025. However, as of today, October...
On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as deliv...
I placed an online order with Oysho on January 18, 2025, but it has not been delivered to me, and my package appears to be lost. Despite informing Oysho’s WhatsApp support team about the situation over the past five days, I have received neither a response nor a refund. They keep delaying the matter...
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