On January 9, 2023, I purchased a pair of Sementa2 2PR model boots from Nine West’s official website (Order No: 5230****64). I wore the boots only once, briefly, while getting out of my car to attend a job interview. Despite such minimal use, the heel broke apart, and the sole was extremely stiff, w...
On September 23, 2025, I purchased a Nine West NW-2660SVGB model wristwatch. About a month later, I noticed that the watch allowed water inside even during simple handwashing. Since the product is still under warranty, I find it unacceptable that such a problem occurred after such a short time and w...
On November 18, 2024, I purchased a pair of thick-soled snow boots through the Ninewest.com app with order number 5241*13. After about six months of use, I started wearing them again this season, and on November 3, 2025, I noticed that the sole had split in two. Due to concerns for my foot health, I...
In October 2024, I purchased a pair of Nine West EHRE 2PR black shoes from the FLO Mall of Istanbul store. I wore the shoes for about six months, and the back seam split open. Considering this is a seasonal shoe, it’s extremely disappointing that such a problem appeared in such a short time. When I...
In May 2025, I purchased a handbag from the Nine West store at Ankara Panora Mall. Within just two months, the handles began to detach, and the fabric surface showed serious wear and damage. I hardly used the bag during the summer—only a few times—after which these issues appeared. In July, I infor...
I received two medium-sized shoulder bags from the Nine West brand as gifts from my boyfriend. One bag has a full chain strap, and the other has a half-chain, half-leather strap. On both bags, the decorative “Nine West” stones fell off the first time I used them. Moreover, one of the bags—which I ha...
About one and a half months ago, I purchased the Nine West Gardaya 5FX women’s shoulder bag for $40 through Nine West’s official online store (Order No: FEA2025002666292). I have not used the bag regularly, but two weeks ago, I noticed that the leather on the sides had started to crack and tear. Exp...
I purchased a synthetic leather handbag from Nine West’s official website, which I used only 5–6 times over the course of about a year. Despite this limited and careful use, the handle of the bag has deteriorated severely, almost melting and tearing apart. At this point, the strap is barely held tog...
Less than a year ago, I bought a Nine West handbag as a birthday gift for my mother. To our disappointment, the handles started peeling badly, even though she only used it occasionally and took great care of it. We contacted customer service and sent the bag in for review, only to be told that the i...
I trusted the Nine West brand and bought one of their handbags, expecting decent quality for the price I paid. Unfortunately, the handles keep coming off repeatedly, making it impossible to use. I’ve tried to repair them myself, but it’s no use—the material is just too flimsy and poorly made. For th...
Nine West has been stringing me along for over a year—and it’s reached a level of disrespect I didn’t think possible from a supposedly reputable brand. I bought a pair of shoes last year, and within just 3 months, the heel broke. I sent the shoes for inspection, only to receive a rejection blaming m...
Last summer, I bought a pair of Nine West stiletto heels, trusting the brand’s reputation for quality. I only wore them a few times, and yet the heel snapped right in the middle. I’ve worn heels for years and have never experienced this type of breakage—especially from such a well-known brand. What...
On December 17, 2023, I purchased a pair of beige boots from the Nine West website. From the very first day, the zipper was hard to pull and kept snagging at the bottom. I examined it closely and noticed a slight curve in the zipper, which was clearly a defect. Since the boots were still under warra...
In 2021, I purchased a pair of Nine West heeled shoes, expecting long-term quality from a brand with such a strong reputation. However, despite being barely worn and stored carefully, the leather on the shoes began peeling on its own. This wasn’t caused by usage, wear, or environmental conditions. ...
On September 20, 2024, I placed an order for two pairs of shoes on www.ninewest.com under order number 524149. Nine minutes after completing the payment, I realized I had forgotten to apply a 50% discount code. I immediately canceled the order and reordered the same items using the discount code und...
I’m trying to return my recent Nine West order, but generating a return code has been impossible. The mobile app keeps displaying an error every time I try, making it impossible to proceed with the return. I’ve tried everything to resolve this on my own—uninstalling and reinstalling the app, switchi...
On October 27, 2024, I placed an order with Nine West (Order No. 5241*****15) for a bag and two pairs of the same sandals in sizes 38 and 39, as a birthday gift for my mother. However, the size 38 sandals were missing from the package. Fortunately, since this was a special gift, I had asked my mothe...
On June 27, 2024, I purchased a pair of size 37 shoes and sandals from ninewest.com, with an additional discount applied in my cart. When my order arrived, the shoes were fine, but the sandals were an issue: instead of a matching pair, I received two left sandals—one size 37 and the other size 39. T...
I purchased a Nine West bag just a week ago, and the handle broke during its very first use. I immediately returned it to the store and requested a fu...
I purchased two pairs of the same Nine West shoes in different sizes through their app, but neither fit. I promptly returned both pairs and completed the return process. However, it has been over a month, and I still haven’t received my refund. For the past week, I have been calling customer servic...
I purchased a pair of Nine West shoes, expecting the quality the brand promises. However, after wearing them for just one day, the shoes showed severe damage as if they had been used for years. This level of poor quality from Nine West left me shocked. I sent the shoes for inspection, hoping for a ...
About 10 days ago, I bought a pair of Nine West shoes that I only wore for two hours, but they left my feet sore and stained. Despite being marketed as "100% leather," I returned the shoes for inspection, hoping for an exchange. However, the staff at FLO Milas warned me upfront, even before processi...
I recently bought a pair of new season Nine West sneakers, and I’m already experiencing problems with them. The inner lining at the heel has started to tear, with pieces falling out, and this has caused an unpleasant odor. For a brand like Nine West, I expected much better quality. The shoes are bar...
Hello, I purchased a pair of sandals from Nine West at the end of June. However, on the first day, the protective rubber on the heel began to twist. I took it back to the store and requested a repair, but since I didn’t have the receipt that day, they said they could only offer a repair, which I acc...