Huawei GT 5 Pro Battery Scam: ₺18,000 For "Liquid Damage"

I purchased my Huawei Watch GT 5 Pro Titanium 46 mm on 26.10.2024 and used it carefully for about two years. Under normal conditions the battery would last 4–5 days, but in the last month its battery life dropped to about 1 day. There was absolutely no problem with the screen, buttons, software or any functions, and there were no dents, cracks, scratches or bending on the case or glass. For this reason, I contacted customer support and, using the shipping code they provided, sent the watch strictly for a battery-related issue to Ouno Service’s Tuzla / Istanbul facility at the beginning of November 2026. After examining the watch, the service center claimed that there was “liquid damage” and sent me a photo of the disassembled watch showing a pink LCI indicator. However, even in this photo there is not a single visible sign of limescale, rust or corrosion on the internal components. Despite this, they prepared a quotation of ₺18,000 for replacement of the screen, motherboard and battery together, which is higher than the current market value of the watch. I clearly stated that I was willing to pay out of pocket only for a battery replacement, but they flatly refused this request. During my calls with customer service, I reminded them that this watch was marketed with some of the highest durability certifications in the smartwatch segment, including IP69K, 5 ATM (ISO 22810:2010) and EN13319. I explained that the watch was never dropped or hit, has no cracks, and has only been exposed to minor splashes while washing hands under daily use, yet they have been unable to give a logical explanation as to how such a device could supposedly suffer liquid ingress. Instead, they responded with the statement “we did not say waterproof, we said water-resistant,” even though in my case it clearly did not resist. Another serious issue is their so-called “100% Repair Policy.” They insist that they cannot replace only the battery and that they must replace all “faulty” parts together, including the screen and motherboard, even though they themselves have not detected any malfunction or physical defect in these parts and the watch was functioning perfectly apart from the reduced battery life. In practice, this policy turns into 100% customer victimization by forcing payment for intact and working components at an absurdly high total cost. I request that Huawei and Ouno Service cancel the unfair ₺18,000 replacement quotation based on an unsubstantiated liquid damage claim, perform a reasonable and proportionate repair, and offer either a battery replacement under warranty, an affordable paid battery replacement, or an equivalent solution such as replacement of the product under fair conditions. I also request that my service file IST01-OU-2121206 be re-evaluated by a competent and independent technical team, that the marketing claims regarding durability and water resistance be honored in my case, and that I not be forced to pay for unnecessary replacement of intact parts.