Nine West has been stringing me along for over a year—and it’s reached a level of disrespect I didn’t think possible from a supposedly reputable brand. I bought a pair of shoes last year, and within just 3 months, the heel broke. I sent the shoes for inspection, only to receive a rejection blaming me for the damage. I had already submitted a complaint about this in the past.
After following up, I was told I’d receive an SMS or email regarding a product replacement. Of course, that never arrived. I’ve called over 100 times, asked them to check the call logs (which they admitted are recorded), and still received no response.
To make matters worse, my shoes were left sitting in the store for 8 months—despite the policy clearly stating unclaimed items are destroyed after 90 days. When I visited the Forum Bornova store, the store manager at the time admitted it was a manufacturing defect and even said a replacement had been approved. He took my number and promised a follow-up. No surprise: he never called.
When I returned last week, I learned the manager had changed, one of my shoes had been destroyed, and they handed me back the one with the broken heel—refusing any replacement. After wearing those shoes for only 3 months, I paid full price and got absolutely nothing but dismissive, insulting treatment in return.
This is by far the most unprofessional experience I’ve ever had with a so-called “corporate” brand. If you’re going to present yourself as premium, respect your customers and honor your warranties.
Recently, I made the mistake of buying a pair of Nine West shoes and was left feeling let down. Unfortunately, after only one month of use, the shoes were already damaged, and the manufacturer is avoiding responsibility. No one from Nine West has gotten back to me about my request for a replacement ...
I purchased a pair of Nine West shoes, expecting the quality the brand promises. However, after wearing them for just one day, the shoes showed severe damage as if they had been used for years. This level of poor quality from Nine West left me shocked. I sent the shoes for inspection, hoping for a ...
Hello, I purchased a pair of sandals from Nine West at the end of June. However, on the first day, the protective rubber on the heel began to twist. I took it back to the store and requested a repair, but since I didn’t have the receipt that day, they said they could only offer a repair, which I acc...
In 2021, I purchased a pair of Nine West heeled shoes, expecting long-term quality from a brand with such a strong reputation. However, despite being barely worn and stored carefully, the leather on the shoes began peeling on its own. This wasn’t caused by usage, wear, or environmental conditions. ...
Last summer, I bought a pair of Nine West stiletto heels, trusting the brand’s reputation for quality. I only wore them a few times, and yet the heel snapped right in the middle. I’ve worn heels for years and have never experienced this type of breakage—especially from such a well-known brand. What...
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