On September 20, 2024, I placed an order for two pairs of shoes on www.ninewest.com under order number 524149. Nine minutes after completing the payment, I realized I had forgotten to apply a 50% discount code. I immediately canceled the order and reordered the same items using the discount code under order number 524189.
A few days later, I received the shipment for the second order, but the package contained two identical pairs of 38-size black heeled shoes instead of the two different pairs I ordered. I contacted customer service, explained the issue, and was told the shoes were sourced from different warehouses and the missing pair would arrive in a few days. I was also instructed to wait until all items arrived before initiating a return for the extra shoes, which I did.
However, I noticed that I still have not received a refund for the canceled order 5241*****49. Despite repeatedly contacting customer service over the past month, they have failed to identify or resolve the issue. This lack of support and delay is unacceptable. I demand an immediate resolution and refund for the canceled order.
On June 27, 2024, I purchased a pair of size 37 shoes and sandals from ninewest.com, with an additional discount applied in my cart. When my order arrived, the shoes were fine, but the sandals were an issue: instead of a matching pair, I received two left sandals—one size 37 and the other size 39. T...
On October 27, 2024, I placed an order with Nine West (Order No. 5241*****15) for a bag and two pairs of the same sandals in sizes 38 and 39, as a birthday gift for my mother. However, the size 38 sandals were missing from the package. Fortunately, since this was a special gift, I had asked my mothe...
On October 18, 2024, I placed an order for a pair of shoes on Camper.com for ₺4,463.10. However, when I checked my order status on December 31, 2024, I discovered that my order had been canceled without any notification. When I contacted customer service, I was told the cancellation was due to insuf...
On October 27, 2025, I purchased a pair of New Balance 408 gray unisex sneakers (Order No: nbı0204304101738) from the official New Balance website. When I checked my order status on October 30, 2025, I noticed that the order had been canceled without my knowledge. When I contacted customer service, ...
I purchased two pairs of the same Nine West shoes in different sizes through their app, but neither fit. I promptly returned both pairs and completed the return process. However, it has been over a month, and I still haven’t received my refund. For the past week, I have been calling customer servic...
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