On December 17, 2023, I purchased a pair of beige boots from the Nine West website. From the very first day, the zipper was hard to pull and kept snagging at the bottom. I examined it closely and noticed a slight curve in the zipper, which was clearly a defect. Since the boots were still under warranty and barely worn, I didn’t initiate a return immediately. Eventually, the zipper completely split at the problem spot. I contacted customer service and even offered to cover the zipper repair myself if needed. They told me to deliver the product to the Izmir Agora Nine West store, which I did. A month later, I received a message saying to come pick it up. I assumed it had been repaired, but to my shock, they returned it untouched. I’ve now resent the item and am demanding that Nine West either repair it properly or send a replacement. If this is not resolved, I will take legal action. All documentation is attached. I expect your company to stand behind its product and customer service.
On January 9, 2023, I purchased a pair of Sementa2 2PR model boots from Nine West’s official website (Order No: 5230****64). I wore the boots only once, briefly, while getting out of my car to attend a job interview. Despite such minimal use, the heel broke apart, and the sole was extremely stiff, w...
On November 18, 2024, I purchased a pair of thick-soled snow boots through the Ninewest.com app with order number 5241*13. After about six months of use, I started wearing them again this season, and on November 3, 2025, I noticed that the sole had split in two. Due to concerns for my foot health, I...
In October 2024, I purchased a pair of Nine West EHRE 2PR black shoes from the FLO Mall of Istanbul store. I wore the shoes for about six months, and the back seam split open. Considering this is a seasonal shoe, it’s extremely disappointing that such a problem appeared in such a short time. When I...
In 2021, I purchased a pair of Nine West heeled shoes, expecting long-term quality from a brand with such a strong reputation. However, despite being barely worn and stored carefully, the leather on the shoes began peeling on its own. This wasn’t caused by usage, wear, or environmental conditions. ...
I purchased a pair of Skechers boots on September 22, 2024, from the Marlin Spor store located in StarCity Mall, Yeni Bosna, Istanbul. Not long after wearing them, noticeable cracks began to appear on the surface of the boots. On March 22, 2025, I returned to the store to request a refund or exchan...
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