On December 17, 2023, I purchased a pair of beige boots from the Nine West website. From the very first day, the zipper was hard to pull and kept snagging at the bottom. I examined it closely and noticed a slight curve in the zipper, which was clearly a defect. Since the boots were still under warranty and barely worn, I didn’t initiate a return immediately. Eventually, the zipper completely split at the problem spot. I contacted customer service and even offered to cover the zipper repair myself if needed. They told me to deliver the product to the Izmir Agora Nine West store, which I did. A month later, I received a message saying to come pick it up. I assumed it had been repaired, but to my shock, they returned it untouched. I’ve now resent the item and am demanding that Nine West either repair it properly or send a replacement. If this is not resolved, I will take legal action. All documentation is attached. I expect your company to stand behind its product and customer service.
On January 9, 2023, I purchased a pair of Sementa2 2PR model boots from Nine West’s official website (Order No: 5230****64). I wore the boots only once, briefly, while getting out of my car to attend a job interview. Despite such minimal use, the heel broke apart, and the sole was extremely stiff, w...
On November 18, 2024, I purchased a pair of thick-soled snow boots through the Ninewest.com app with order number 5241*13. After about six months of use, I started wearing them again this season, and on November 3, 2025, I noticed that the sole had split in two. Due to concerns for my foot health, I...
On December 18, 2022, I purchased some white sneakers from the Nine West mobile app and upon receiving them, I noticed the edges had already opened up. So, I got in touch with a customer service representative to request an exchange or repair. Unfortunately, there were no stores in my city and so I ...
In October 2024, I purchased a pair of Nine West EHRE 2PR black shoes from the FLO Mall of Istanbul store. I wore the shoes for about six months, and the back seam split open. Considering this is a seasonal shoe, it’s extremely disappointing that such a problem appeared in such a short time. When I...
In 2021, I purchased a pair of Nine West heeled shoes, expecting long-term quality from a brand with such a strong reputation. However, despite being barely worn and stored carefully, the leather on the shoes began peeling on its own. This wasn’t caused by usage, wear, or environmental conditions. ...
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