My Nine West Shoes Released Dye After Only Two Hours

I purchased a pair of black, low-heeled shoes through the Nine West app. I wore them for the first time this month for only approximately two hours. As soon as I removed them, I discovered that both of my feet had been stained completely black. This is concerning from a health perspective and gives the impression that the product is extremely poor quality.

I called customer service about the problem and was told that I could take the shoes to a FLO store. I followed these instructions, but the store employees classified the issue as “customer misuse.” I do not believe it is reasonable to blame the customer when the shoes produced this result after being worn only once for such a short time.

I am requesting a proper inspection of the product, acknowledgment of the defect, and either a full refund or a replacement with a problem-free pair. I expect this negative experience to be resolved as soon as possible.