About a year ago, on 02.04.2024, I purchased a Nespresso F541 coffee machine as a gift for my wife. Unfortunately, this product has completely disappointed us and has made us lose our enjoyment of coffee, as we have only been able to use it twice in a satisfying way. The main problem is that the mac...
In May 2024 I purchased a Nespresso Vertuo Creatista machine, which at that time was cheaper than the Creatista Pro model. Since the date of purchase I have been constantly dealing with problems related to this device. In September 2025 I sent the machine to Nespresso service due to a water heating ...
I purchased the Nespresso F541 Gran Latissima coffee machine for ₺15,999. Since I bought it to use at my workplace, I had the invoice issued in my company’s name. However, I was informed that I am not eligible for the 50 free capsule promotion offered specifically for this model because the invoice ...
On January 13, 2025, I purchased a Nespresso Lattissima coffee machine from the Nespresso online store (Order No: 415 557 223 1). From the very first day of use, the machine has been producing lukewarm drinks, both espresso and milk-based beverages. Especially with lattes and cappuccinos, this issue...
I delivered my Nespresso Pro J620 machine, purchased from Media Markt and under warranty, to Media Markt on October 20, 2024, due to water leaking from the joint of the plastic water tank at the back. Although the water tank simply needed replacement, the device itself, which had no related issues, ...
I placed a coffee order through the Nespresso call center on November 8, 2024. Despite providing my delivery address, my order was sent to a completely different person and address. After not receiving any notification about the delivery, I filed a complaint. The only response I received was that th...
I’ve been trying to contact Nespresso customer service for several days to request a service appointment for my broken machine, but I either wait on hold for ages or the line is busy. On one occasion, the call was cut off midway through, and no one followed up with me afterward. I never expected suc...
Reaching Nespresso customer service is impossible. I waited on hold for 20 minutes, and no one picked up. I placed an online order, but I didn’t receive any confirmation email or shipping details. They charged me for the product, yet there has been no communication for three days—no messages, no ema...
I see on your website that your customer service working hours are listed as 08:00-20:00. If your working hours have changed, I kindly ask you to update them on your website! As of 19:55, I tried to connect to your representatives but was kept on hold until 20:01, only to be greeted by a recorded me...
I bought a Nespresso Vertuo Next in France in 2021 and recently moved to Türkiye. Yesterday, the button on the machine suddenly stopped working, and the light on the button no longer turns on. I called the customer service center, only to be told that Nespresso doesn’t offer a global warranty. This ...
I bought my Nespresso Gran Lattissima coffee machine last Sunday. It came with seven capsules in the box, and I've used four of them, indicating that the machine has operated four times. However, there is an issue with the cover spilling water into the waste container, and a capsule is trapped insid...
I purchased the Nespresso Grand Latissima F541 coffee machine from Ankara Optimum Teknosa store. Despite initially considering another model, I was persuaded to buy this one. When I mentioned chronic defect complaints online, I was assured with, 'There are absolutely no such complaints, we've never ...
I recently made the decision to return a product I bought as part of Nespresso Turkey's online store Valentine's Day campaign. After I sent back the i...
Ever since December 20, Nespresso Turkey has left my broken Latissima One untouched, and I'm left in the lurch at home. Despite their claims of attemp...
I sent my Vertuo Pop device to the technical service at the Nespresso Akasya Boutique store on 20/11/2023 because the water setting was broken. After being informed that the machine was ready, I retrieved my device from the Akasya Boutique store today. While at the store, I wanted to open and check ...
My Nespresso Atelier S85 coffee machine I just bought has a continuous problem with water leaking from the base, sent it to the service, but somehow it was returned without a satisfactory repair, despite two attempts to have it serviced under warranty. Even worse, Nespresso neglected to include the ...
Water leaks under my Nespresso machine. This is the third time I've faced this issue. The first time, I sent the machine in for repairs, and it stayed there for about 4-6 weeks. Unfortunately, no one informed me about the problem, despite my multiple calls. I was left in the dark about what was wron...
I took my Nespresso Coffee Machine in for service because the milk wouldn't stop foaming. Sadly, my product was broken while it was being used. I had to send it in twice, but both times, it came back without being fixed. They broke my product while they were fixing it, but they sent it back in the s...
I had a frustrating problem with my Nespresso online order. My order did not arrive on the promised day, despite paying an extra 100 tl for same-day delivery. When I contacted them to request a refund, they told me they couldn't because I didn't want to cancel the order; I just wanted the coffee del...
On August 28, 2023, I sent my Nespresso Creatista Pro, which was still under warranty, to the authorized Nespresso service with tracking number 301882296891 via Yurtiçi Kargo. 717,369 is the service request number. My coffee machine does not dispense hot coffee, and the amount dispensed is insuffici...
I bought a Nespresso Essenza Mini coffee maker three months ago, but I've only used it 15 times. Suddenly, it stopped working right, and instead of pouring coffee into the cup, it started leaking from the area where the used capsules go, making a mess on my counter. I sent it to the Nespresso servic...
I bought two Nespresso thermoses in November. Despite only a few uses, the thermos was leaking and failing to keep my beverages warm. When I contacted customer service about this problem, they asked for a video and asked that I return the thermos for a refund. I called them several times after my re...
I bought two Nomad thermoses, one small and one large, from an online store on May 9th. Unfortunately, the small thermos began to leak, causing coffee to spill all over my car. Three weeks ago, I immediately contacted customer service and sent them the necessary information. I have received no updat...
Nespresso is a high-end coffee company producing coffee capsules and makers. The business was established in 1986 in Switzerland, but it has since grown to become a recognized name all over the world. The coffee capsules manufactured by Nespresso are the company's bread and butter. Nespresso's coffee makers are noted for their modern aesthetic and user-friendliness, and these pods are compatible with such machines. The devices apply intense pressure to the coffee pods, releasing all of its taste and fragrance into the brew. Nespresso sells coffee pods and machines, a variety of complementary products, including cups, saucers, and milk frothers, and a subscription service that regularly ships you new coffee capsules. Nespresso has a global reach, serving customers in regions as diverse as the Americas, Europe, Asia, and Australia.
