I sent my Vertuo Pop device to the technical service at the Nespresso Akasya Boutique store on 20/11/2023 because the water setting was broken. After being informed that the machine was ready, I retrieved my device from the Akasya Boutique store today. While at the store, I wanted to open and check the device, but the store employee informed me that such a check wasn't performed on-site. Upon arriving home and taking the machine out of the box, I discovered that a part of the device was broken. Despite delivering my device to the service in good condition and handling it safely on my way home, I received it broken, as shown in the picture. I request the resolution of my grievance regarding this issue.
On August 28, 2023, I sent my Nespresso Creatista Pro, which was still under warranty, to the authorized Nespresso service with tracking number 301882296891 via Yurtiçi Kargo. 717,369 is the service request number. My coffee machine does not dispense hot coffee, and the amount dispensed is insuffici...
On January 11, 2023, I bought the Nespresso f531 white model from the Valley branch in Istanbul. When I got it home and tried it, I found that it only made cold milk. I went to the IstinyePark store and got coffee from the same machine, but the milk temperature was different. On January 30, 2023, I ...
I delivered my Nespresso Pro J620 machine, purchased from Media Markt and under warranty, to Media Markt on October 20, 2024, due to water leaking from the joint of the plastic water tank at the back. Although the water tank simply needed replacement, the device itself, which had no related issues, ...
I received a product as a gift from Nespresso and decided to exchange it at their store in the Akasya Shopping Mall. The employees were helpful and instructed me to return the original product and purchase the new one. I followed their instructions and returned the product on December 15th, 2022, bu...
I bought a Dyson Airstrait from the Akasya store as a birthday gift for my wife. Unfortunately, it broke after only four or five uses. After contacting support, we were told that the issue could be resolved through video assistance. We called the number they provided for a video session, but the pro...
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