Nespresso Gran Lattissima Capsule Jamming And Leaking Water

May 7, 2024 10:15 PM73

I bought my Nespresso Gran Lattissima coffee machine last Sunday. It came with seven capsules in the box, and I've used four of them, indicating that the machine has operated four times. However, there is an issue with the cover spilling water into the waste container, and a capsule is trapped inside. Unfortunately, there is no 24-hour call center available to resolve this issue. I request immediate assistance in turning off the system and resolving the issue. I refuse to do repairs on a machine that is only three days old. If there is a problem, I expect it to be replaced.

May 8, 2024 2:32 PM (16 hours after complaint)

Dear Customer, Your feedback submitted through Şikayet Var has been reviewed and forwarded to the relevant team. We would like to inform you that we will contact you after the necessary investigations regarding the matter have been completed. You can send all your opinions, suggestions, and solution requests regarding our products and services to us. Best regards.

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