I placed a coffee order through the Nespresso call center on November 8, 2024. Despite providing my delivery address, my order was sent to a completely different person and address. After not receiving any notification about the delivery, I filed a complaint. The only response I received was that they would email the courier company to retrieve the order from the wrong address. However, no individual took responsibility or provided any clear explanation about the process or potential solutions. I repeatedly called the call center in an attempt to speak with someone responsible, but I couldn’t reach anyone, and no one reached out to me either. I am left with no choice but to pursue my legal rights.
Since 08.05.2023, since the products I bought from the Nespresso online store are missing and defective, I expect the customer service to deal with the issue and solve it. I emailed and called multiple times. Still no response or solution. What kind of customer relationship management is this? They ...
On October 29, 2024, I sent my Arçelik coffee machine to the service center. The service requested my receipt and provided a WhatsApp phone number for me to send it to. I sent the receipt, and the next day they called me, saying they would deliver the coffee machine. A delivery appointment was sched...
My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring...
I placed an order from Vivense on November 15, 2024, but I haven’t received it yet. I submitted an address correction on November 16, but no one got back to me. The delivery date was shown as November 25, and I even got a “delivered” notification, but I didn’t get anything. The shipping company said...
On June 24th, 2021, I purchased a coffee machine. During the time that the product was under warranty, I experienced a heating problem with it. That day, November 17th, 2022, I turned it over to the authorized service. The warranty certificate states that there is a waiting period of 20 days, which ...
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