Water leaks under my Nespresso machine. This is the third time I've faced this issue. The first time, I sent the machine in for repairs, and it stayed there for about 4-6 weeks. Unfortunately, no one informed me about the problem, despite my multiple calls. I was left in the dark about what was wrong and which part was fixed. One day, the machine miraculously reappeared at my door. This scenario repeated itself one more time, and now, for the third time, I'm dealing with the same issue. I called them and, hoping that the conversation would be recorded, I told them that I couldn't bear to be without my machine for another 6 weeks. This situation is becoming increasingly unacceptable. Someone needs to reach out to me immediately. I am an extremely dissatisfied customer, and the fact that no one has contacted me is frustrating.
I delivered my Nespresso Pro J620 machine, purchased from Media Markt and under warranty, to Media Markt on October 20, 2024, due to water leaking from the joint of the plastic water tank at the back. Although the water tank simply needed replacement, the device itself, which had no related issues, ...
I’ve been trying to contact Nespresso customer service for several days to request a service appointment for my broken machine, but I either wait on hold for ages or the line is busy. On one occasion, the call was cut off midway through, and no one followed up with me afterward. I never expected suc...
I bought a Nespresso Essenza Mini coffee maker three months ago, but I've only used it 15 times. Suddenly, it stopped working right, and instead of pouring coffee into the cup, it started leaking from the area where the used capsules go, making a mess on my counter. I sent it to the Nespresso servic...
On August 28, 2023, I sent my Nespresso Creatista Pro, which was still under warranty, to the authorized Nespresso service with tracking number 301882296891 via Yurtiçi Kargo. 717,369 is the service request number. My coffee machine does not dispense hot coffee, and the amount dispensed is insuffici...
I bought two Nespresso thermoses in November. Despite only a few uses, the thermos was leaking and failing to keep my beverages warm. When I contacted customer service about this problem, they asked for a video and asked that I return the thermos for a refund. I called them several times after my re...
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