I’ve been trying to contact Nespresso customer service for several days to request a service appointment for my broken machine, but I either wait on hold for ages or the line is busy. On one occasion, the call was cut off midway through, and no one followed up with me afterward. I never expected such poor service from Nespresso. My machine is faulty, and I can’t even send it in for repair because I can’t reach anyone to help. This experience is far below the standard I expected from the brand.
Reaching Nespresso customer service is impossible. I waited on hold for 20 minutes, and no one picked up. I placed an online order, but I didn’t receive any confirmation email or shipping details. They charged me for the product, yet there has been no communication for three days—no messages, no ema...
Water leaks under my Nespresso machine. This is the third time I've faced this issue. The first time, I sent the machine in for repairs, and it stayed there for about 4-6 weeks. Unfortunately, no one informed me about the problem, despite my multiple calls. I was left in the dark about what was wron...
I took my Nespresso Coffee Machine in for service because the milk wouldn't stop foaming. Sadly, my product was broken while it was being used. I had to send it in twice, but both times, it came back without being fixed. They broke my product while they were fixing it, but they sent it back in the s...
Having to deal with Nespresso's terrible customer service in Turkey is a major source of frustration for us. Two separate occasions, the same problem caused our S85 coffee machine to fail, and despite repeated requests for a replacement, we have heard nothing. We've tried calling their customer serv...
I bought two Nespresso thermoses in November. Despite only a few uses, the thermos was leaking and failing to keep my beverages warm. When I contacted customer service about this problem, they asked for a video and asked that I return the thermos for a refund. I called them several times after my re...
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