I had a frustrating problem with my Nespresso online order. My order did not arrive on the promised day, despite paying an extra 100 tl for same-day delivery. When I contacted them to request a refund, they told me they couldn't because I didn't want to cancel the order; I just wanted the coffee delivered as promised. It's very discouraging that I couldn't even get the same-day delivery service I paid for. My 100 tl was squandered, and Nespresso customer service said there was nothing they could do. I feel cheated and frustrated as a result of this experience. I expected Nespresso to provide dependable service, especially after paying a premium for expedited delivery. It's disappointing to see that they couldn't keep their end of the bargain and only offered a simple refund for failing to meet their commitment.
Online order same day delivery. They stated that the order I placed on September 14th could not be delivered due to a postal code error, even though I had entered the postal code correctly. They said they corrected the error and that the order would reach me on September 16th, but it did not. Since it was the weekend, they said they couldn't do anything, and the order might reach me on September 18th.
Thank you for your gift. But the same-day delivery fiasco is still. They say that another same-day delivery order ı placed on 14.09.2023 at 09:30 a.m. will be delivered to me on 16.09.2023, but they cannot do anything because the stock room is closed. I live in the center of İstanbul!
i have trusted the statement 'orders placed before 14 pm will be delivered on the same day' on turkish Nespresso website, i made an order just before 14 pm. as i need the capsules that day (wednesday may 25), i called the customer service to make sure. the guy in charge told me that they are receivi...
I recently made the decision to return a product I bought as part of Nespresso Turkey's online store Valentine's Day campaign. After I sent back the i...
Having to deal with Nespresso's terrible customer service in Turkey is a major source of frustration for us. Two separate occasions, the same problem caused our S85 coffee machine to fail, and despite repeated requests for a replacement, we have heard nothing. We've tried calling their customer serv...
Since 08.05.2023, since the products I bought from the Nespresso online store are missing and defective, I expect the customer service to deal with the issue and solve it. I emailed and called multiple times. Still no response or solution. What kind of customer relationship management is this? They ...
Reaching Nespresso customer service is impossible. I waited on hold for 20 minutes, and no one picked up. I placed an online order, but I didn’t receive any confirmation email or shipping details. They charged me for the product, yet there has been no communication for three days—no messages, no ema...
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