I recently made the decision to return a product I bought as part of Nespresso Turkey's online store Valentine's Day campaign. After I sent back the items and went through the return process, I waited patiently for a few days, but unfortunately, the refund didn't show up in my bank account. When I reached out to the company, they let me know that there was some confusion and requested that I provide my IBAN number. I gave all the required information, but the refund process still didn't move forward. After multiple attempts to follow up, we were repeatedly assured that the problem would be resolved "today" or "tomorrow," but unfortunately, the issue continued to persist. I find it quite puzzling why a multinational company like Nespresso would choose to take so long to address customer concerns. Moreover, I reckon it's important for their staff to be more careful when dealing with these issues and give straightforward information. Hey, I just wanted to let you know that I'm still waiting on that refund for the products I returned. It would be great if we could get that sorted out as soon as possible. Thanks!
I had a frustrating problem with my Nespresso online order. My order did not arrive on the promised day, despite paying an extra 100 tl for same-day delivery. When I contacted them to request a refund, they told me they couldn't because I didn't want to cancel the order; I just wanted the coffee del...
Since 08.05.2023, since the products I bought from the Nespresso online store are missing and defective, I expect the customer service to deal with the issue and solve it. I emailed and called multiple times. Still no response or solution. What kind of customer relationship management is this? They ...
What seems like an eternity ago, I purchased a headset from Trendyol. I sent it to the warranty because the headset's sound was muted. I took them up on their offer of a warranty refund. I sent the product to Trendyol because they told me to. We approved the transaction and refunded the money. Unfor...
i have trusted the statement 'orders placed before 14 pm will be delivered on the same day' on turkish Nespresso website, i made an order just before 14 pm. as i need the capsules that day (wednesday may 25), i called the customer service to make sure. the guy in charge told me that they are receivi...
I bought something from Samsung Electronics in Istanbul, the part that deals with consumer electronics and online sales, but I’m still waiting for my refund after sending the product back more than two weeks ago. I’ve done everything I was supposed to, but my refund still hasn’t gone through, and I ...
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