Reaching Nespresso customer service is impossible. I waited on hold for 20 minutes, and no one picked up. I placed an online order, but I didn’t receive any confirmation email or shipping details. They charged me for the product, yet there has been no communication for three days—no messages, no emails, and my order isn’t even showing up in the app or on the website. This level of unprofessionalism from such a well-known brand is shocking. I need this resolved immediately!
I’ve been trying to contact Nespresso customer service for several days to request a service appointment for my broken machine, but I either wait on hold for ages or the line is busy. On one occasion, the call was cut off midway through, and no one followed up with me afterward. I never expected suc...
Since 08.05.2023, since the products I bought from the Nespresso online store are missing and defective, I expect the customer service to deal with the issue and solve it. I emailed and called multiple times. Still no response or solution. What kind of customer relationship management is this? They ...
I placed a coffee order through the Nespresso call center on November 8, 2024. Despite providing my delivery address, my order was sent to a completely different person and address. After not receiving any notification about the delivery, I filed a complaint. The only response I received was that th...
Water leaks under my Nespresso machine. This is the third time I've faced this issue. The first time, I sent the machine in for repairs, and it stayed there for about 4-6 weeks. Unfortunately, no one informed me about the problem, despite my multiple calls. I was left in the dark about what was wron...
I had a frustrating problem with my Nespresso online order. My order did not arrive on the promised day, despite paying an extra 100 tl for same-day delivery. When I contacted them to request a refund, they told me they couldn't because I didn't want to cancel the order; I just wanted the coffee del...
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