Problems with the Nespresso Creatista Pro Warranty Service

On August 28, 2023, I sent my Nespresso Creatista Pro, which was still under warranty, to the authorized Nespresso service with tracking number 301882296891 via Yurtiçi Kargo. 717,369 is the service request number. My coffee machine does not dispense hot coffee, and the amount dispensed is insufficient. When making milk-based recipes, it fails to properly froth and heat the milk. Additionally, while brewing coffee, water is leaking from the machine's bottom left side. Because of these problems, I filed a service request and sent my machine in for repairs. When I called customer service a few days later to check on the status, I was told that there was no problem with the machine and that it had been reset to factory settings. I explained that there was a problem and that I had sent videos and photos of the problem to cl*********@nespresso.com. I expressed my desire to speak with the service representatives directly, but was told there was no way to reach them; they insisted I didn't need to send the product back until they completed their final checks. Despite this assurance, my machine arrived today, and to my disappointment, the same issues remain. None of the problems have been solved. My machine isn't producing any coffee. Now I'm curious how the service didn't detect any issues with it. Is it necessary for me to send my 26,000 tl machine in for service every other week? I would appreciate it if someone from the appropriate department could contact me.