On August 28, 2023, I sent my Nespresso Creatista Pro, which was still under warranty, to the authorized Nespresso service with tracking number 301882296891 via Yurtiçi Kargo. 717,369 is the service request number. My coffee machine does not dispense hot coffee, and the amount dispensed is insufficient. When making milk-based recipes, it fails to properly froth and heat the milk. Additionally, while brewing coffee, water is leaking from the machine's bottom left side. Because of these problems, I filed a service request and sent my machine in for repairs. When I called customer service a few days later to check on the status, I was told that there was no problem with the machine and that it had been reset to factory settings. I explained that there was a problem and that I had sent videos and photos of the problem to cl*********@nespresso.com. I expressed my desire to speak with the service representatives directly, but was told there was no way to reach them; they insisted I didn't need to send the product back until they completed their final checks. Despite this assurance, my machine arrived today, and to my disappointment, the same issues remain. None of the problems have been solved. My machine isn't producing any coffee. Now I'm curious how the service didn't detect any issues with it. Is it necessary for me to send my 26,000 tl machine in for service every other week? I would appreciate it if someone from the appropriate department could contact me.
On January 11, 2023, I bought the Nespresso f531 white model from the Valley branch in Istanbul. When I got it home and tried it, I found that it only made cold milk. I went to the IstinyePark store and got coffee from the same machine, but the milk temperature was different. On January 30, 2023, I ...
I delivered my Nespresso Pro J620 machine, purchased from Media Markt and under warranty, to Media Markt on October 20, 2024, due to water leaking from the joint of the plastic water tank at the back. Although the water tank simply needed replacement, the device itself, which had no related issues, ...
I purchased a Tchibo Cafissimo Milk coffee machine about a year ago on Hepsiburada, sold by the official Tchibo seller. On February 11, 2025, I sent the machine to service because the milk frother stopped dispensing milk. After no updates, I had to reach out myself to confirm they even received it. ...
On June 24th, 2021, I purchased a coffee machine. During the time that the product was under warranty, I experienced a heating problem with it. That day, November 17th, 2022, I turned it over to the authorized service. The warranty certificate states that there is a waiting period of 20 days, which ...
I purchased the Nespresso Grand Latissima F541 coffee machine from Ankara Optimum Teknosa store. Despite initially considering another model, I was persuaded to buy this one. When I mentioned chronic defect complaints online, I was assured with, 'There are absolutely no such complaints, we've never ...
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