I see on your website that your customer service working hours are listed as 08:00-20:00. If your working hours have changed, I kindly ask you to update them on your website! As of 19:55, I tried to connect to your representatives but was kept on hold until 20:01, only to be greeted by a recorded message informing me that your working hours had ended. My device, which was invoiced on 16.08.24 (it was a gift from my company, and the invoice can be obtained if needed), has been experiencing pressure and loud noise issues. However, I’m finding it difficult to reach your representatives even during working hours. What is the reason for this? And why is there a problem with a device that is only 45 days old? (Please note, the device did not reach me on the invoice date and is not used daily.) I’m waiting for an urgent response.
When I call you on the phone, the line drops just as I’m about to be connected, and this situation is really upsetting. I’m having to send you an email because I urgently need to reach technical service. My Einhell TE RS 18 Li device, with an invoice date of 23.11.2023, is not working, and I would l...
Despite repeatedly calling Dyson customer service in the morning and evening until 18:25, I am unable to reach anyone. You state your business hours are weekdays from 9:00-19:00, yet no one is answering the phones. You tell us to make the service referral, but you are definitely not picking up the p...
On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a bran...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
I’ve had no response, help, or follow-up regarding my appliance issue. I bought this machine out of necessity while living in a container in a disaster-affected area—not out of luxury. I have a disabled mother and two children; we’re a family of five struggling as it is. How can you, as a brand, lea...
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