While actively using my İninal card and app, my account was blocked and completely closed in 2025 without any explanatio...n. Because the app blocks my access, I cannot view my balance, and since the card is unusable, I have no way to withdraw my remaining funds. I have contacted İninal customer servi
I have been unable to log in to my long-standing İninal mobile app account for about a year. Even though I enter my corr...ect password, every attempt triggers the error "We cannot process your transaction right now, please try again later," and the app will not open. Because the app restricts screensh
Since April, I have been completely unable to access the remaining balance on my physical İninal card. Because the compa...ny shut down, withdrawing or using the money on my card has become impossible. Since April 4, 2025, I have repeatedly tried using ATMs, the mobile app, and point-of-sale transactio
For two years, I have been unable to withdraw the $23 I deposited into my İninal account to purchase a product. The app ...will not even let me log in, and despite emailing and calling customer support, I have received no response whatsoever. Back when the app was still opening, I tried transferring fu
While using my physical İninal card in March of last year, my account was closed, and it has not been reopened since. Wh...en my account closed, it held a balance of $19, and I have no way to retrieve this money. I request that my account be reopened, even temporarily, or that a solution be provided s
Since March 17, 2025, my ininal card has been deactivated without any explanation. There is a balance of ₺15,830 on the ...card, and I have no way of accessing this money. Despite calling customer service multiple times, I have not received a clear answer, and my issue remains unresolved. This amount i
I have money loaded on my Ininal card, but I can’t use it at all. I can’t make purchases, I can’t withdraw my funds, and... no transactions are going through. It’s like my money is frozen. This isn’t a small inconvenience—it’s a serious issue, and I need access to my funds urgently. I’ve contacted cus
For several days now, I haven’t been able to access my Ininal account. Today, I tried logging in again to check if the i...ssue was resolved, but I received an error message that says “User not active.” I have no idea why this is happening or what caused my account to be deactivated in the first place.
I bought an Ininal Card, and everything worked fine on the first day. But for the past week, I haven’t been able to use ...it at all. I have money in the account, yet I can’t make any purchases or complete any transactions. This is incredibly frustrating, especially because I urgently need to use the c
I can’t access or use the funds in my Ininal card, and I’m also unable to withdraw any money from ATMs. On top of that, ...I’ve recently seen reports in the news stating that Ininal A.Ş. is under investigation and that accounts have been frozen due to legal issues. If this is true, it’s completely una
Right now, I’m unable to use several features on my Ininal account. Every time I try to make a transaction or access cer...tain options, I get the same error: “Something went wrong.” It keeps happening, and I have no idea what’s causing it. My account is very basic—I opened it but haven’t fully verifi
You have stopped providing services under Law No. 6493, and this situation is becoming a real problem for me because I s...till have money in my account, and I need it. I can neither withdraw it nor use it for purchases. I have to resolve this by Friday; otherwise, forgive me, but my entire plan will b
On March 14, Friday, I transferred money to my Ininal account, and while the amount was deducted from my bank account, i...t never showed up in my Ininal balance. I initially held off, assuming it would be automatically credited back to my bank account, but that never occurred either. I contacted suppo
I signed up for Ininal using my Egyptian passport and Egyptian phone number on my laptop. However, when I tried to log i...n from my phone, it said "user not active." I need a solution urgently because I need to deposit money into my account, and I don’t understand why I can’t sign in. Please resolve t
"Thank you, you resolved it in a short time."
Today, I received an SMS from İninal addressing me as "Dear Customer." Howe...ver, I have never been a user of İninal or opened any account with them. It
Hello, I tried to make a subscription payment with my İninal card, but I received an error message saying, "The issuing ...organization has declined your payment. Payments are usually declined due to insufficient balance or card status." I’m unsure why this happened, as I was expecting the transaction
After entering the wrong PIN for my Ininal card more than three times, my card was blocked. I contacted customer service..., and they directed me to the mobile app, but I kept encountering errors that prevented me from proceeding. I reached out to customer service again, explaining the problem, but the
I deposited a small amount into my Ininal account as a test, but the money hasn’t shown up. This is my first time using ...the card, and I’m honestly shocked. I’m really uncomfortable with the situation, and I’m sure I’m not the only one who might have experienced this. Please help resolve this issue a
"Thanks "
Hello, I have an issue. I keep getting the "user not active" error on Inina...l. I use my card every month and regularly top it up. Now, I can't access m
I've hit my annual cash withdrawal limit for my Ininal account, but I reall...y need to get my hands on the remaining ₺800 in my account ASAP. What's the
I moved some money to my Ininal account from another account, and now I'm getting a "user not active" error. I'm really ...frustrated because my problem still hasn't been fixed, and I really need the restriction on my account removed so I can get to my money as soon as possible. Can you please address
"Thank you."
Hi, I purchased an Ininal Card and opened a young Ininal account. However, ...I'm curious whether my parents will be notified about my transactions, relo
I'm facing an issue trying to purchase the Elden Ring game on Steam, which is currently priced at $53 (₺1,700). Despite ...having ₺1,750 in my Ininal card, I encounter the following error when attempting to buy: "Your payment could not be completed. Your credit card information was rejected by your cr
"It was resolved within 1 day. I thank the İninal team."
