On December 26, I placed two orders using my credit card on the website https://www.asiahorse.com.cn/, which operates on the Shopify platform. Later, I wanted to cancel these orders and request a refund; however, it is completely unclear on the website where or how to submit an order cancellation or...
On December 30, 2025, I placed an order through Shopify from the seller Aleyco for a product titled “925 | Personalized Photo Necklace with Locket – Gold / Classic Chain / 50+5.” I paid with my debit card, and a total of $60 was charged. My order number is #1925. Despite a long period of time passi...
On October 16, I placed an order for a herbal diffuser from Flowdia (Order #1311) through this Shopify order page. I completed the purchase by paying approximately $49 USD (₺1,749.90) and requested delivery to Bahçelievler, Istanbul. However, since that date, my order has neither been shipped nor h...
On October 22, 2025, I placed two separate orders (#2635 and #2634) from the Zillowear store hosted on Shopify, purchasing two sweaters and two plush jackets that were on sale. It has now been 10 days since my purchase, but my items have not been shipped, and I have received no updates about the sta...
I used the Shopify Advanced Plan for approximately three months, during which I paid $1 per month as part of the promotional period. Before the final billing cycle in September, I canceled my subscription and completely closed my account. However, on October 29–30, I received an email stating that ...
About 20 days ago, I placed an order for a handbag from the brand Belora through Shopify, paying by credit card. However, I have not received any tracking number, invoice, or order confirmation email. To this day, my product has not been delivered. I contacted Belora through messages, but although ...
On September 5, 2025, I ordered an iPhone 12 case from the Instagram store noircase.co. The product was delivered on September 11, 2025, under order number 8958. However, the cases I received look nothing like the ones advertised. The color, pattern, and material are completely different from what w...
On September 2, I placed an order directly through Manisnap’s official Shopify website. My order (#5635) included a Retrocam and a camera bag, for which I paid 2,899 TL. It has now been 12 days since I placed my order, and I still have not received my products. The shipping carrier is listed as Yan...
I made a purchase through the Forma Bahçesi Shopify website, but shortly after, I received an email stating that my order had been canceled. The messa...
About one month ago, I placed an order for jewelry accessories through Zincir Online. My order number is ESD1597, and I paid ₺500 at the time of purchase. The delivery address provided was: Toros Mahallesi 78181. Sokak, Coşkun Apartmanı, B Blok, Kat 2, No: 9, 01170 Adana. After placing the order vi...
On September 1, 2025, I placed an order for two dresses from Aylin İstanbul and paid by credit card. My order number is 1476. Despite the payment being successfully processed through Shopify, I have yet to receive my products. It has now been 14 days, and my order has not been shipped. Worse yet, I...
As part of my Shopify Basic subscription, an extra membership fee of ₺51 was charged from my account named “ghost&shopping.” I have experienced the same issue before. I make my payments using my Papara card, and I have both the invoices and transaction numbers for the overcharged payments. In additi...
I enrolled in a Shopify training program from YTK Danışmanlık, which was initially advertised as a 1-month course. I was guided by someone named M***** A** during the registration and payment process. I paid ₺25,000 in cash upfront with the understanding that I’d receive comprehensive training and s...
I made a purchase from a company because I trusted it was partnered with Shopify, which gave me confidence in its legitimacy. However, I regret that decision deeply now. Despite completing my order and payment, my products were never delivered, and worse, I haven't been able to get in touch with any...
I placed an order through a Shopify store called Serinilatör about 4–5 days ago, and I still haven’t received the product. The order hasn’t even been shipped, and there’s been no update or tracking information provided. I’ve tried reaching out through direct messages, but they aren’t responding at a...
The product I ordered did not arrive as expected. It was supposed to include a note, but it arrived without it. I tried to contact the seller, but they never responded. I then requested a refund through Shopify, but they claimed they weren’t responsible and showed no interest in helping. I submitte...
I ordered two custom necklaces from a store hosted on Shopify. The necklaces were supposed to feature personalized text, but when they arrived, there was no writing on them at all—just blank pendants. I immediately reached out to the seller via email and their social media accounts to request a reso...
I recently discovered that two separate Shopify stores have been opened under my name without my knowledge or consent. Each store has generated a $400 charge, totaling $800 in debt. I have no idea how these stores were created or how these charges were applied to my account. I never received any con...
On July 19, 2025, I placed and paid for an order from a Shopify-connected store called Sardıcı, which included a faucet and related accessories. Shortly after completing my purchase, I received a confirmation email with order details. However, when I tried to check my order status later by visiting ...
I placed a paid order for a temporary arm tattoo through a Shopify seller named Snapstattoo. I have both the payment receipt and a screenshot of the email confirmation I received at the time of purchase. Despite this, I haven’t received my order—or any communication—from the seller. Since the day I...
I ordered a tennis set from a seller on Shopify on July 14, 2025, and paid ₺710 for it. Since placing the order, the product has not been shipped, and I keep receiving vague, non-committal responses whenever I ask for an update. I contacted the seller through Instagram, and although they keep saying...
I placed an order through the Aylora online store hosted on Shopify and completed the payment in full. It has now been 7 days since the order was placed, and I haven’t received any update, shipping confirmation, or tracking information. I’ve tried reaching out to Aylora multiple times via email, bu...
"I thank Aeon for making the delivery."
I ordered the Aeon Unisex Bamboo Summer Pants from Shopify on July 2, 2025, expecting lightweight comfort for the season. Fifteen days later, I’ve rec...
I opened a Shopify store account on the Basic plan but never launched my site or added products. When I finally decided to close the account, Shopify informed me I must pay a $140 subscription fee before they will terminate my store. I don’t understand why I should pay for a service I never used. O...