I haven't been actively using the basic package membership I opened through Shopify for a long time, and I'm not making ...use of the e-commerce site service. Despite this, I saw in my card transactions this morning around 11:00 AM that a charge of $98 had been made from my credit card by Shopify. I'm
I purchased an "ice-cooling blanket" for $34 through frostlay.com.tr, which uses the Shopify platform, on June 9th. The ...listing stated that a sleep mask, earplugs, and a Frostlay ice-cooling blanket user manual would also be included as free gifts alongside the product. I made the payment by credit
On May 12, 2026, I placed and paid for order #1241 for a camping chair on Esepetim.co using my credit card. During the o...rder process, it was stated that delivery would take place within 12-20 days. However, despite days having passed, my product was never delivered, and in the end, I received a mess
On 06/14/2026, I purchased two Bondex Pro products through an Instagram ad, from a Shopify store located at epzn59-pt.my...shopify.com. I made my payment by credit card, totaling $17. On 06/16/2026, my package was delivered via Jetpacket, with tracking number 660050592 and order number #3036. However,
I used 17track to follow my shipment with tracking number UL208972461YP, which I ordered through a Shopify store for a t...otal of 65 USD. On June 9, 2026, the tracking information started showing the parcel as delivered, but I have not received anything at my address. After noticing this, I contacted
I placed two separate orders from the Shopify-based website Alvarde.com, one on 2 May 2026 and another on 9 May 2026. In... total, I paid ₺2,199 for the first order and ₺923.88 for the second order. Despite the time that has passed since these dates, neither of the two products I ordered has been deliv
On December 26, I placed two orders using my credit card on the website https://www.asiahorse.com.cn/, which operates on... the Shopify platform. Later, I wanted to cancel these orders and request a refund; however, it is completely unclear on the website where or how to submit an order cancellation or
On December 30, 2025, I placed an order through Shopify from the seller Aleyco for a product titled “925 | Personalized ...Photo Necklace with Locket – Gold / Classic Chain / 50+5.” I paid with my debit card, and a total of $60 was charged. My order number is #1925. Despite a long period of time passi
On October 16, I placed an order for a herbal diffuser from Flowdia (Order #1311) through this Shopify order page. I com...pleted the purchase by paying approximately $49 USD (₺1,749.90) and requested delivery to Bahçelievler, Istanbul. However, since that date, my order has neither been shipped nor h
On October 22, 2025, I placed two separate orders (#2635 and #2634) from the Zillowear store hosted on Shopify, purchasi...ng two sweaters and two plush jackets that were on sale. It has now been 10 days since my purchase, but my items have not been shipped, and I have received no updates about the sta
I used the Shopify Advanced Plan for approximately three months, during which I paid $1 per month as part of the promoti...onal period. Before the final billing cycle in September, I canceled my subscription and completely closed my account. However, on October 29–30, I received an email stating that
About 20 days ago, I placed an order for a handbag from the brand Belora through Shopify, paying by credit card. However..., I have not received any tracking number, invoice, or order confirmation email. To this day, my product has not been delivered. I contacted Belora through messages, but although
On September 5, 2025, I ordered an iPhone 12 case from the Instagram store noircase.co. The product was delivered on Sep...tember 11, 2025, under order number 8958. However, the cases I received look nothing like the ones advertised. The color, pattern, and material are completely different from what w
On September 2, I placed an order directly through Manisnap’s official Shopify website. My order (#5635) included a Retr...ocam and a camera bag, for which I paid 2,899 TL. It has now been 12 days since I placed my order, and I still have not received my products. The shipping carrier is listed as Yan
I made a purchase through the Forma Bahçesi Shopify website, but shortly af...ter, I received an email stating that my order had been canceled. The messa
About one month ago, I placed an order for jewelry accessories through Zincir Online. My order number is ESD1597, and I ...paid ₺500 at the time of purchase. The delivery address provided was: Toros Mahallesi 78181. Sokak, Coşkun Apartmanı, B Blok, Kat 2, No: 9, 01170 Adana. After placing the order vi
On September 1, 2025, I placed an order for two dresses from Aylin İstanbul and paid by credit card. My order number is ...1476. Despite the payment being successfully processed through Shopify, I have yet to receive my products. It has now been 14 days, and my order has not been shipped. Worse yet, I
As part of my Shopify Basic subscription, an extra membership fee of ₺51 was charged from my account named “ghost&shoppi...ng.” I have experienced the same issue before. I make my payments using my Papara card, and I have both the invoices and transaction numbers for the overcharged payments. In additi
I enrolled in a Shopify training program from YTK Danışmanlık, which was initially advertised as a 1-month course. I was... guided by someone named M***** A** during the registration and payment process. I paid ₺25,000 in cash upfront with the understanding that I’d receive comprehensive training and s
I made a purchase from a company because I trusted it was partnered with Shopify, which gave me confidence in its legiti...macy. However, I regret that decision deeply now. Despite completing my order and payment, my products were never delivered, and worse, I haven't been able to get in touch with any
I placed an order through a Shopify store called Serinilatör about 4–5 days ago, and I still haven’t received the produc...t. The order hasn’t even been shipped, and there’s been no update or tracking information provided. I’ve tried reaching out through direct messages, but they aren’t responding at a
The product I ordered did not arrive as expected. It was supposed to include a note, but it arrived without it. I tried ...to contact the seller, but they never responded. I then requested a refund through Shopify, but they claimed they weren’t responsible and showed no interest in helping. I submitte
I ordered two custom necklaces from a store hosted on Shopify. The necklaces were supposed to feature personalized text,... but when they arrived, there was no writing on them at all—just blank pendants. I immediately reached out to the seller via email and their social media accounts to request a reso
I recently discovered that two separate Shopify stores have been opened under my name without my knowledge or consent. E...ach store has generated a $400 charge, totaling $800 in debt. I have no idea how these stores were created or how these charges were applied to my account. I never received any con
Shopify is a multinational e-commerce technology company founded in 2006 and headquartered in Ottawa, Canada. The platform enables businesses of all sizes to create, manage, and grow online stores through a comprehensive suite of tools for selling products online, in person, and across multiple sales channels. Shopify is used by millions of merchants worldwide and is considered one of the leading e-commerce platforms globally.
Customer Support: Shopify primarily provides assistance through its Help Center, live chat support, community forums, and account-based support channels.
Customer Support Email: [email protected]
Shopify operates in the e-commerce software and technology industry. The company provides merchants with tools to build online stores, manage inventory, process payments, fulfill orders, and market products across multiple channels.
User sentiment toward Shopify is generally mixed to positive. Many merchants praise its ease of use, scalability, and extensive ecosystem, while complaints commonly focus on billing disputes, account restrictions, app-related costs, and customer support responsiveness.
If you’ve experienced issues with Shopify, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
