5
Resolved
July 17 5:46 PM10
"Thanks surveylama I knew the delay was not intentional but I will love u to try and be a little more faster in processing withdrawal the delay is discouraging"
Mike removed this complaint from publication
SurveyLama
SurveyLama
Complaints
16 complaints
SurveyLama Account Wrongfully Disabled, I Request Urgent Case Review
July 12 11:54 AM5
I have been using SurveyLama since around February to complete surveys, and this is now my second withdrawal from the pl...atform. After successfully requesting a withdrawal of 20.96 to my PayPal account from the UK, I was waiting for the payment to be processed. While I was awaiting this payout, I att
SurveyLama PayPal Payout Marked Paid but Not Received
July 7 3:49 PM3
On 10.06.2026 I requested a payout of my SurveyLama reward in the amount of 118.44 EUR via PayPal from Germany. Accordin...g to my SurveyLama account, the payout has been shown as “paid” since 21.06.2026, but no money has arrived in my PayPal account to this day. My account is registered under the emai
1
Withdrawal Denial by Surveylama
June 23 2:05 PM23
I am a user from the United Kingdom and I had an active Surveylama.com account registered with the email address zakariy...ya***@gmail.com. On 11 May, I requested a withdrawal of £20.18 via PayPal. Shortly after placing this withdrawal request, my account was disabled without any prior warning or clear
Request For Reactivation Of My SurveyLama Account And Pending Payment
June 22 5:49 PM27
I have been using Surveylama from the United Kingdom and requested a withdrawal of £20.69 to my PayPal account on 11 May.... Since that date, the payment has not been credited to my PayPal, and shortly after this withdrawal request my Surveylama account was locked. When I now try to log in, the system
SurveyLama Unprecedented Withdrawal Delay
June 20 1:58 AM8
I have been using the Survey Lama website since 1 June 2026 and, after completing several online surveys, I reached the ...minimum payout threshold with a total balance of 2006 LP. On 1 June 2026, I requested a withdrawal via PayPal International. Since then, I have not received any confirmation email
1
SurveyLama Payment Not Sent, And Account Disabled
May 11 7:55 PM6
I have been using the Surveylama.nl platform for over a month and regularly completing surveys. On 6 May 2026, I request...ed a payout of €22.47 from my account, but the payment has still not been received. Today, when I tried to log in to check the status of this withdrawal and continue taking surveys
1
SurveyLama Disabled My Account After I Requested a £30 Payout
May 11 7:30 PM18
My SurveyLama account linked to the email address paultech***@gmail.com was disabled today, 11 May 2026, shortly after I... had been completing surveys in a row. I had requested a payout on Friday, 8 May 2026, and I currently have a balance of £30 that I am expecting to receive. After noticing that my
5
Resolved
SurveyLama's Refusal To Send Withdrawal Confirmation Email
May 1 10:33 AM26
"I have received my withdrawal confirmation email and I have been paid £20.71 by SurveyLama. Thanks"
My name is William B*** and I am a user of Surveylama. I am writing about a... withdrawal of £20.71 that I made through the Surveylama website on 23 Apri
Surveylama Surveys Show “No Longer Available” Error
April 15 12:15 AM7
I have been experiencing an ongoing issue with survey access on Surveylama for the past one to two months. Although new ...surveys appear in my account daily, whenever I try to open them, I receive the message “This survey is no longer available,” which prevents me from proceeding. Due to this issue,
5
Resolved
SurveyLama Pending Payment Since 26th Of March Till This Date And No Customer
April 12 6:24 PM14
"My payment has been made."
I am writing regarding a pending payout on my SurveyLama account that has s...till not been processed. I requested a payout on 26 March via Tremendous fo
SurveyLama Account Locked After Payout Request
March 6 5:55 PM47
I have been using Surveylama from Germany and recently reached the required payout threshold of more than 2,000 points. ...On 26.01.2026 I requested my first payout of 20 € via PayPal. Almost immediately after submitting the payout request, my account was suddenly locked without any explanation. Since
1
SurveyLama Account Disabled After Making Withdrawal
February 27 1:28 PM162
I have been using SurveyLama for about three weeks and recently reached the minimum withdrawal threshold on 19 February ...2026 at around 19:32. I requested a withdrawal of 2,031 LP, and after that I also earned an additional 143 LP through further surveys. Instead of receiving my payout, my SurveyLama
I Keep Getting Profile Not Match On Surveylama and Miss Surveys
September 2, 2025 5:06 PM143
Since early August 2024, I've been trying to use Surveylama, and to be honest, it's been nothing but a letdown. I keep g...etting the same message that says my profile doesn't match when I try to take a survey. It doesn't seem fair that I've only been able to do one survey since August 12. That's all!
4
Resolved
SurveyLama Problems With Payouts and Lack of Available Surveys
September 1, 2025 9:38 AM170
"Appreciate the resolution."
I was not happy with my experience with SurveyLama. It took me almost 5 mon...ths to get all the points I needed to reach the minimum withdrawal. After t
4
Resolved
SurveyLama Locked My Account After I Reached the Minimum Payout
August 26, 2025 9:41 AM213
"Problem solved, thanks!"
I spent weeks carefully filling out surveys on Surveylama, and I finally re...ached the $20 minimum payout. But my account was locked within 24 hours. Wh
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
SurveyLama blocked my account after weeks of accumulating points, how can I recover my earnings?
4 Complaint
I completed surveys on SurveyLama and they never paid me, how can I claim the money they owe me?
6 Complaint
Brand Overview: SurveyLama
SurveyLama is an online paid survey platform where users answer surveys and earn points that can be redeemed for rewards. The official owner or parent company is not clearly published. The brand appears to have been operating since 2020.
Contact Info
Customer support email: [email protected]
Phone number: No official phone number is publicly available.
Industry and Operations
SurveyLama operates in the online surveys, rewards, and market research industry. Users register for free, complete profile information, answer surveys, and collect LamaPoints that can be exchanged for rewards depending on country availability.
- Paid online surveys
- LamaPoints reward system
- PayPal transfers and gift card redemption options
- Daily survey bonuses and promotional challenges
User Sentiment
User sentiment is mixed, with many complaints focusing on payment, account access, and survey completion issues.
- Delayed or missing payments after users request withdrawals
- Accounts being blocked or restricted before users reach payout thresholds
- Points disappearing or not being credited after completed surveys
- Users being screened out or disqualified from surveys frequently
- Limited or slow responses from customer support
- Technical errors during surveys or withdrawal attempts
Share Your Experience
If you’ve experienced issues with SurveyLama, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.