KCEX Blocked My Withdrawals For No Reason

I recently created an account on KCEX and used it very lightly, without any suspicious activity or violations of the rules. Despite this, as soon as I tried to withdraw my funds, the platform blocked my withdrawal and showed a “Unable to withdraw due to abnormality in risk control. Please contact Customer Service.” message, without any clear explanation. At the time of this issue, I had approximately 40 USDT on the platform. After this, I submitted an appeal through their system. The status later changed to “Audit passed” but nothing actually changed for me in practice. The expected processing date was set unnecessarily far into the future, which gives the impression that they are only trying to delay and keep my funds locked rather than resolve the problem. In my view, KCEX behaves in a way that is completely unacceptable for a financial platform. They accept deposits without any issues, but when I try to withdraw my own money, they hide behind “risk control” block withdrawals, and do not provide a satisfactory response. When users try to raise the issue in their community channels, they are banned instead of being helped. I am requesting a clear, written explanation as to why my withdrawal was blocked despite the “Audit passed” status, and I demand that my account be unlocked and my approximately 40 USDT balance be made fully withdrawable without further delay. I expect this situation to be resolved quickly and transparently.