KCEX Withdrawal Still Blocked After Required Documents Submitted

On July 24, 2026, when I attempted to withdraw USDT from KCEX, I received a message stating, “A control mechanism was triggered during your withdrawal request. Please contact live support for details,” as shown in the screenshot I attached. I was also asked to upload supporting documents. Although I submitted all the required documents, I was told that the withdrawal would be processed within five days. However, eight days have now passed, and no action has been taken. My withdrawal is still being blocked.

Through live support, I was only told that the process would take five days. Even though that period has now passed, my withdrawal has neither been completed nor have I received any additional explanation. I cannot get a clear answer about why the process is taking longer, when it will be resolved, or why I am unable to access the funds in my account.

I request that KCEX not prolong this process any further under the name of a security review and complete my withdrawal as soon as possible. If the withdrawal cannot be completed, I request a clear and specific explanation of the reason for the delay and when I can expect the issue to be resolved.