KCEX Risk Control Review And Permanent Account Closure After KYC Verification

My KCEX account was placed under Risk Control review, and my withdrawal and trading functions were restricted for an extended period. During this process, I had to contact customer service many times. Because I am an Iranian citizen and intended to use my Iranian passport, I was required to complete a special KYC verification. However, for a long time, there was no Iran/Iran option available on the KYC screen of my account. Later, KCEX asked me to link an Iranian phone number registered in my own name to my account. After I did so, the Iran option became available on the KYC screen. KCEX then arranged a special, one-time passport verification for me. I successfully completed this verification, and my account subsequently showed “KYC: Verified.” Despite this, KCEX did not restore my account to normal trading functionality. Instead, I was informed that I could only withdraw all of my remaining assets in a single transaction and that, after the withdrawal was completed, my account would be permanently frozen, meaning I would no longer be able to use any other account features, including trading. As a result, I was able to recover approximately 58,560 USDT in assets. However, being unable to access my assets for an extended period, having to repeatedly go through KYC and Risk Control procedures, and ultimately having my account permanently closed caused me significant financial and psychological stress. I am not making any allegation of fraud. However, I am requesting a clear and transparent explanation from KCEX regarding the specific Risk Control reason for restricting my account, why my account was not reopened after I successfully completed the KYC process, which internal policy or rule the permanent closure of my account was based on, and whether this decision was related to my Iranian citizenship or my use of an Iranian passport. I have the relevant emails, KYC screenshots, and withdrawal records in my possession. My purpose is to document my experience and help other users make more informed decisions. I expect KCEX to provide a concrete, well-reasoned, and satisfactory explanation regarding this process and the permanent closure of my account.