KCEX Restricted Legally Deposited BTC | UID: 30756452

I am writing to express my extreme dissatisfaction with KCEX regarding the freezing of my funds. Account details: My UID is 30756452, and my registered email address is so***[email protected]. The asset involved is Bitcoin (BTC). I deposited BTC into my KCEX account, which I had held for a long period in a dormant state before transferring it to your platform. I have not engaged in any P2P transactions or bank-related trades on your platform. Immediately after the deposit, my withdrawal and trading functions were restricted due to “Risk Control. I have provided all necessary KYC documentation and have reached out to customer support multiple times, but I only receive generic automated responses stating “Under Review” with no clear timeline for resolution. I have the full transaction history (TXID) of this BTC from its origin, which proves that it is legally owned by me and not associated with any illicit activity. My account is fully KYC verified, and there is no justification for holding my funds in this way. I therefore demand an immediate manual review of my account by a senior compliance officer, a clear explanation as to why my funds are being withheld even though I have carried out no P2P activity, and the immediate unfreezing of my assets so I can withdraw my BTC. If this is not resolved within 48 hours, I will be forced to escalate this matter to the Financial Services Authority (FSA) of Seychelles and pursue a formal legal claim through my advocates in India for unauthorised seizure of assets. I expect a prompt and concrete response and the immediate release of my BTC.