I am writing to express my extreme dissatisfaction with KCEX regarding the freezing of my funds. Account details: My UID is 30756452, and my registered email address is so***[email protected]. The asset involved is Bitcoin (BTC). I deposited BTC into my KCEX account, which I had held for a long period in a dormant state before transferring it to your platform. I have not engaged in any P2P transactions or bank-related trades on your platform. Immediately after the deposit, my withdrawal and trading functions were restricted due to “Risk Control. I have provided all necessary KYC documentation and have reached out to customer support multiple times, but I only receive generic automated responses stating “Under Review” with no clear timeline for resolution. I have the full transaction history (TXID) of this BTC from its origin, which proves that it is legally owned by me and not associated with any illicit activity. My account is fully KYC verified, and there is no justification for holding my funds in this way. I therefore demand an immediate manual review of my account by a senior compliance officer, a clear explanation as to why my funds are being withheld even though I have carried out no P2P activity, and the immediate unfreezing of my assets so I can withdraw my BTC. If this is not resolved within 48 hours, I will be forced to escalate this matter to the Financial Services Authority (FSA) of Seychelles and pursue a formal legal claim through my advocates in India for unauthorised seizure of assets. I expect a prompt and concrete response and the immediate release of my BTC.
Right after depositing my money into KCEX, my account was suddenly frozen without any clear reason or warning. I received a vague message stating that my account was under review due to an alleged violation, but no evidence or specific explanation was provided. I have not broken any rules, and I dem...
I deposited funds into my KuCoin crypto account, and while the deposit was successful, I am now unable to withdraw my money. KuCoin has restricted my withdrawals for over a day, and despite sending multiple emails, I haven't received any real assistance. To make things worse, I have been blocked fr...
On September 12, I started a withdrawal of 500 USDT from the Kcex cryptocurrency exchange. Although I have withdrawn to the same address many times before, this time my withdrawal request was rejected and the transaction did not take place. I contacted customer service to solve the problem. They ask...
On September 12, I initiated a withdrawal of 500 USDT from the Kcex crypto exchange. Although I had successfully withdrawn funds to the same address many times before, this time my withdrawal request was rejected and the transaction never went through. To resolve the issue, I contacted customer ser...
KCEX has taken the entire balance from my account—money that I personally deposited—claiming it “violated their rules,” without ever providing a clear explanation or evidence. This is absolutely unacceptable. I followed all procedures and did nothing wrong. It was my own money, not a bonus or promot...
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