Immediate Release Of Funds

I am writing to log a legal dispute regarding my account, which has been locked under “Risk Control” since 16 September 2026. Within 3–4 hours of the freeze, I fully and promptly completed all requested verifications, including Identity (KYC), Liveness and Hand‑held ID. Despite this, your support team has kept shifting the promised review date from the initial 5 days to October 18, then October 28, then November 18, and then back to October 18 again. On October 12, I received an email stating: “We will provide you with the next update on October 18, but there is no guarantee that your funds will be released.” Withholding a user’s funds for an indefinite period and changing timelines without any transparent or logical reason is unacceptable. Even after 27 days since I submitted all verifications, the application still shows the original “5 working days” notice, which indicates that no senior compliance officer has manually audited my case. I want a clear answer regarding this mistake in your security system. On the evening of September 16, I deposited $5,000 USDT from my personal Trust Wallet and successfully processed a $20 test withdrawal with no security issues. Later that night, I deposited an additional $12,601 USDT from the same Trust Wallet, and my account was instantly frozen when I attempted another small test withdrawal under the vague excuse of “irregularities.” If the source wallet was truly suspicious, why did your system clear the first deposit and withdrawal? Your interface clearly shows a Daily Withdrawal Limit of 10 BTC, and my account tier is fully verified for this. It is contradictory that a platform advertising a 10 BTC daily limit flags a withdrawal of only a few dollars as irregular, which suggests that withdrawals are being halted arbitrarily because of my larger balance. My deposits and assets are as follows: first deposit $1 USDT, second deposit $5,000 USDT (tested with a $20 withdrawal), third deposit $12,601 USDT, for a total of $17,602 USDT. The corresponding TxIDs are: 1745ea626095b45babc5ef2a901b4b789c3048c1ebe44f66174feeba7ea61bf7, 249372f8285279d2d7af1ac511b42f783ba72d281422e2c15b09172aabde271f and 7fde7823dd658f20f6d46d9ba2224c6b49aa2821a2f37e49b33d47bf7e2ad26a. After these deposits, I converted my entire balance into Bitcoin. My account currently holds 0.23305 BTC, with an approximate market value of $19,333 and I request the immediate and unconditional release of my entire wallet balance. I have attached deposit screenshots, time‑stamps, the 10 BTC daily limit interface and blockchain proofs as supporting evidence. In the past few days I have sent dozens of emails to the support team and three direct emails to the Compliance Team ([email protected]), but there has been no reply. When I requested updates on Twitter/X, KCEX blocked my handle to hide this issue. The ongoing delay and suspension of my hard‑earned savings is causing serious mental distress, and these funds are urgently required for critical medical expenses and my family’s well‑being. I request an immediate manual review by a senior compliance manager and the release of all my funds today. Complainant Details: Name: Hanish L***   Account UID: 57180***   Ticket Number: 409131