Turkcell Gave Me Only 5 GB Instead of the Promised 10 GB Bonus

Approximately one month ago, I voluntarily switched my postpaid 20 GB mobile plan from Türk Telekom to Turkcell. However, while a friend who completed a similar number transfer after me was given a free 10 GB “Digital 10 GB” data bonus by Turkcell, I was only given 5 GB of additional data. I do not consider it fair that different benefits were provided despite us completing the transfer under similar circumstances.

I switched to Turkcell based on the “5G Ultra Digital 25 GB” offer advertised on Turkcell’s official website as part of its “November Festivities” campaign. Despite this, I was not given the Digital 10 GB bonus that my friend received. Instead, I was granted a lower data allowance, which has left me feeling disadvantaged.

I expect Turkcell to investigate this matter and provide me with the same 10 GB Digital data bonus that my friend received at the time of switching to Turkcell. I also expect the company not to impose any unfair early termination or cancellation fees in connection with this matter.

I request that Turkcell review my complaint and offer a reasonable and fair solution. I would also like to make it clear that, if necessary, I will escalate this matter to the relevant institutions and regulatory authorities and will not hesitate to pursue my legal rights.