I made a booking through this line on 18 June for a stay at The STRAT Hotel, Casino & Tower in Las Vegas for the dates 1...7–18 June. The payment was taken from me, but I never received any confirmation email and my reservation is not confirmed in the system. At this point I am unable to reach proper s
I made a room reservation through Hotels.com for a stay in Auburn, United States, for the dates 20–21 June. I later deci...ded to cancel this booking and requested a cancellation, but despite my efforts, the process has not been handled properly. My booking reference is 738127875. I contacted Hotels.co
I made reservation number 72075537430997 through Hotels.com for a stay at Sianji Well-Being Resort in Bodrum from June 1...7, 2026, to June 20, 2026. After completing the booking, I discovered that the same hotel and stay dates were available on another travel platform for approximately $1,339, while H
On March 28, 2026, I made a reservation through Hotels.com for a stay at Swandor Palace Topkapı from September 1–5, 2026..., under the name O****** Ç*****. The reservation was paid in full with a single credit card transaction totaling approximately $1,484. Following the purchase, I received a confirm
On May 17, 2026, I made a reservation through Hotels.com for my honeymoon at Mandalina Hotel in Kaş. A total of approxim...ately $2,095 was charged to my credit card. The reservation was created under the name S**** A****, and the refund reference number shown in the system is 72074454651390. What con
On June 8, 2026, I made a hotel reservation through Hotels.com for a total amount of €278. Immediately after completing ...the booking, I realized that I had accidentally selected the wrong hotel. As soon as I noticed the mistake, I submitted a cancellation request within just a few minutes of making t
Between April 23–26, I made a reservation through Hotels.com, under their “Hotels.com Guarantee,” at a property called A...bant Vadi for a 3-night stay in a one large bed room. I paid over $550 in total for this booking. However, when I arrived at the hotel, both the room and the overall property were
Through Hotels.com, I made a reservation at Göreme Valley Cave House in Nevşehir Göreme for the dates February 13, 2026 ...– February 15, 2026, paying $160 by credit card (Reservation No: 72070483216966). On February 13, 2026, at approximately 11:00 PM, we checked into the hotel and were shown to our
On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the co...nfirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I ca
I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380.... Payment of 28,922.36 TL was taken on 24 December. My intention was to stay at the hotel from 28 December 2025 until 3 January 2026. However, due to an honest booking mistake, the
I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked ...with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all.
I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between Decem...ber 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to canc
On September 27–28, we stayed at Olenda Cappadocia Hotel through Hotels.com with reservation number 72066496559349. When... we returned from dinner, we were unable to open our room door, and the hotel staff had to break the door open. We pointed out that this was a serious safety risk and requested ano
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and p...aid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe
We booked a reservation through Hotels.com for Grand Ödemiş Kılıçarslan Hotel. However, when we arrived in Denizli, we d...iscovered that there was no such hotel. When we first called the contact number provided, no one answered. Later, when the call was picked up, we were told that the place was not a
I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-...out. On September 22, I canceled this reservation through the Hotels.com mobile app after paying a total of ₺541.23. However, even after 2 days, no refund has been issued to me. A
On September 23, 2025, my reservation at Narvella House Hotel (Itinerary No: 72066368398596) was canceled unilaterally b...y Hotels.com, even though I never canceled it myself. My booking and payment had already been completed, and I had even purchased my flight tickets. However, three days later, I re
I stayed at Majeste Hotel in Gümbet, Bodrum from September 9 to September 13, booking through Hotels.com with reservatio...n number 72065210236317. Although the hotel was advertised as all-inclusive, management claimed they were closing down and provided no services at all, saying that nothing was avai
On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 7206612...0788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead
On September 9, I canceled a family hotel reservation made through Hotels.com with a total payment of ₺10,496. I contact...ed customer service through the website regarding the refund, and I was informed that the payment had already been returned. However, when I checked with my bank (Ziraat Bankası),
"Hotels.com refunded the fee. Thank you."
On August 22/23, I made a reservation for a standard room at Ali's Beach Ho...tel through Hotels.com and paid 4500₺ with my credit card. However, when I
I booked a hotel in Cyprus through the Hotels.com app, but since it was my first time visiting, I wasn’t familiar with t...he geography. Without realizing, I accidentally booked a property located in the Greek Cypriot region, where Turkish citizens are not permitted to enter through the northern border
I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give ...me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit c...ard without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin
