Hotels.com Refund Not Received After Reservation Cancellation

Following the cancellation of my reservation number 72078972002962, made through the Hotels app, my refund of approximately $80 has not been credited to my debit card account since September 23. Despite approximately 25 days having passed, no refund transaction has appeared on my card account.

When I contacted Hotels customer service multiple times, they told me that the refund had been sent. However, my bank has repeatedly confirmed that it has not received any refund transaction. In other words, Hotels claims that the refund has been issued, while the bank says that no such transaction has ever reached them, leaving me caught in the middle.

I request that my outstanding refund of approximately $80 be properly credited to my debit card account. If the refund has already been processed, I also ask Hotels to provide concrete proof, such as a refund receipt or transaction reference number, so that I can verify the transaction with my bank.