Hotels.com customer service

229 complaints

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Hotels.com Charged Me Far More Than Other Sites for the Same Hotel

June 15 1:07 PM

I made reservation number 72075537430997 through Hotels.com for a stay at Sianji Well-Being Resort in Bodrum from June 1...

Hotels.com Charged Me but the Hotel Cannot Find My Reservation

June 15 12:12 PM

On March 28, 2026, I made a reservation through Hotels.com for a stay at Swandor Palace Topkapı from September 1–5, 2026...

1

Hotels.com Cancels Paid Reservation and Relists Room at Higher Price

March 23 9:07 AM26

I made a fully prepaid reservation through Hotels.com at Guangzhou Guangyun Hotel, located at 138 Zhongshan Avenue West,...

1

Hotels.com Complaint Regarding Accommodation Service And Refund Request

February 24 9:04 AM35

Through Hotels.com, I made a reservation at Göreme Valley Cave House in Nevşehir Göreme for the dates February 13, 2026 ...

Hotels.com Charged Me $82 but Failed to Refund After Cancellation

January 8 9:26 AM34

On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the co...

Hotels.com Failed to Refund $312 After Same-Day Reservation Cancellation

January 5 4:23 PM31

On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7,...

1

Hotels.com Charged For A Hotel Stay I Never Received

January 2 10:50 PM39

I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380....

Hotels.com Double Charge At Frimley Lodge Motel

December 27, 2025 12:37 AM34

"Problem has been solved. Manager returned extra charge as a refund to into my bank account. Cheers"

I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with ...

Hotels.com Free Cancellation Filter Led to Non-Refundable Booking

November 25, 2025 12:06 AM32

On October 23, 2025, I made a reservation through Hotels.com for the hotel Wyndham Garden Munich Messe for my family of ...

Hotels.com Hilton Podgorica Reservation Not Refunded After Visa Issue

October 29, 2025 1:30 PM36

I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between Decem...

Hotels.com Refused Refund After Unhygienic Stay at Caner Hotel

September 26, 2025 1:30 PM38

On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and p...

Hotels.com Refused Refund After Unhygienic Stay at Caner Hotel
Hotels.com Refused Refund After Unhygienic Stay at Caner Hotel
Hotels.com Refused Refund After Unhygienic Stay at Caner Hotel
Hotels.com Refused Refund After Unhygienic Stay at Caner Hotel
+2

Hotels.com Refund Not Received After Cancellation at La Bella Hotel Istanbul

September 24, 2025 3:07 PM46

I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-...

Hotels.com Reservation Canceled Without My Request, No Refund Issued

September 24, 2025 12:36 PM40

On September 23, 2025, my reservation at Narvella House Hotel (Itinerary No: 72066368398596) was canceled unilaterally b...

I Report Hotels.com For Misleading Hotel Information and Refund Not Processed

September 16, 2025 11:29 PM38

On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 7206612...

Hotels.com Four Points Flex by Sheraton Room Change Request Unanswered

September 15, 2025 6:25 PM41

On September 2, 2025, I, Zeynep Özdoğan, made a reservation through Hotels.com for a room accommodating five people at t...

Hotels.com Complaint About Refund Not Received After Cancellation

September 13, 2025 11:38 PM46

On September 9, I canceled a family hotel reservation made through Hotels.com with a total payment of ₺10,496. I contact...

2

Hotels.com Did Not Refund Me After the Hotel Canceled My Stay

August 2, 2025 1:16 AM36

I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give ...