I made a fully prepaid reservation through Hotels.com at Guangzhou Guangyun Hotel, located at 138 Zhongshan Avenue West, Guangzhou, Guangdong, 510000, China. The total cost of the reservation was approximately $700, and I paid the full amount on March 4, 2026. After the booking was confirmed and pa...
Through Hotels.com, I made a reservation at Göreme Valley Cave House in Nevşehir Göreme for the dates February 13, 2026 – February 15, 2026, paying $160 by credit card (Reservation No: 72070483216966). On February 13, 2026, at approximately 11:00 PM, we checked into the hotel and were shown to our ...
On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the confirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I ca...
On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7, 2025, with a total amount of approximately $312 USD. I canceled this reservation on the same day it was made. Despite the time that has passed, the amount I paid has not been ref...
I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380. Payment of 28,922.36 TL was taken on 24 December. My intention was to stay at the hotel from 28 December 2025 until 3 January 2026. However, due to an honest booking mistake, the ...
"Problem has been solved. Manager returned extra charge as a refund to into my bank account. Cheers"
I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card st...
On October 23, 2025, I made a reservation through Hotels.com for the hotel Wyndham Garden Munich Messe for my family of three, with check-in on December 8, 2025 and check-out on December 12, 2025. While searching, I specifically selected the “free cancellation” filter, and because the reservation ap...
I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between December 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to canc...
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...
I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-out. On September 22, I canceled this reservation through the Hotels.com mobile app after paying a total of ₺541.23. However, even after 2 days, no refund has been issued to me. A...
On September 23, 2025, my reservation at Narvella House Hotel (Itinerary No: 72066368398596) was canceled unilaterally by Hotels.com, even though I never canceled it myself. My booking and payment had already been completed, and I had even purchased my flight tickets. However, three days later, I re...
I stayed at Majeste Hotel in Gümbet, Bodrum from September 9 to September 13, booking through Hotels.com with reservation number 72065210236317. Although the hotel was advertised as all-inclusive, management claimed they were closing down and provided no services at all, saying that nothing was avai...
On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 72066120788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead...
On September 13–15, 2025, my spouse and I stayed for two nights at Didim Beach Resort Hotel, booked through Hotels.com under travel itinerary 72066154619982, for which I paid ₺4,500 by credit card. While the room cleanliness was somewhat acceptable, the balcony was extremely dirty, and the biggest d...
On September 2, 2025, I, Zeynep Özdoğan, made a reservation through Hotels.com for a room accommodating five people at the Four Points Flex by Sheraton Çukurambar hotel. Within less than 24 hours, I decided to either cancel one of the reservations or change the room type. I immediately contacted Hot...
On September 9, I canceled a family hotel reservation made through Hotels.com with a total payment of ₺10,496. I contacted customer service through the website regarding the refund, and I was informed that the payment had already been returned. However, when I checked with my bank (Ziraat Bankası), ...
"Hotels.com refunded the fee. Thank you."
On August 22/23, I made a reservation for a standard room at Ali's Beach Hotel through Hotels.com and paid 4500₺ with my credit card. However, when I ...
I booked a hotel in Cyprus through the Hotels.com app, but since it was my first time visiting, I wasn’t familiar with the geography. Without realizing, I accidentally booked a property located in the Greek Cypriot region, where Turkish citizens are not permitted to enter through the northern border...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev...
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...
We booked a stay at Amilla Beach Resort/Bodrum through Hotels.com for August 9–13, and accidentally confirmed the wrong reservation. We noticed the mistake almost immediately and canceled the booking within 10–15 minutes of payment. Despite this, ₺29,438.58 was charged to our credit card, and we hav...
I accidentally made a hotel reservation on Hotels.com and immediately tried to cancel it and request a refund. However, I was shocked to find no available phone number or live customer support line to handle this issue. How can a global booking platform operate without providing a way for users to s...