I made a room reservation through Hotels.com for a stay in Auburn, United States, for the dates 20–21 June. I later deci...ded to cancel this booking and requested a cancellation, but despite my efforts, the process has not been handled properly. My booking reference is 738127875. I contacted Hotels.co
I made reservation number 72075537430997 through Hotels.com for a stay at Sianji Well-Being Resort in Bodrum from June 1...7, 2026, to June 20, 2026. After completing the booking, I discovered that the same hotel and stay dates were available on another travel platform for approximately $1,339, while H
On March 28, 2026, I made a reservation through Hotels.com for a stay at Swandor Palace Topkapı from September 1–5, 2026..., under the name O****** Ç*****. The reservation was paid in full with a single credit card transaction totaling approximately $1,484. Following the purchase, I received a confirm
On June 8, 2026, I made a hotel reservation through Hotels.com for a total amount of €278. Immediately after completing ...the booking, I realized that I had accidentally selected the wrong hotel. As soon as I noticed the mistake, I submitted a cancellation request within just a few minutes of making t
I made a fully prepaid reservation through Hotels.com at Guangzhou Guangyun Hotel, located at 138 Zhongshan Avenue West,... Guangzhou, Guangdong, 510000, China. The total cost of the reservation was approximately $700, and I paid the full amount on March 4, 2026. After the booking was confirmed and pa
Through Hotels.com, I made a reservation at Göreme Valley Cave House in Nevşehir Göreme for the dates February 13, 2026 ...– February 15, 2026, paying $160 by credit card (Reservation No: 72070483216966). On February 13, 2026, at approximately 11:00 PM, we checked into the hotel and were shown to our
On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the co...nfirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I ca
On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7,... 2025, with a total amount of approximately $312 USD. I canceled this reservation on the same day it was made. Despite the time that has passed, the amount I paid has not been ref
I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380.... Payment of 28,922.36 TL was taken on 24 December. My intention was to stay at the hotel from 28 December 2025 until 3 January 2026. However, due to an honest booking mistake, the
"Problem has been solved. Manager returned extra charge as a refund to into my bank account. Cheers"
I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with ...booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card st
On October 23, 2025, I made a reservation through Hotels.com for the hotel Wyndham Garden Munich Messe for my family of ...three, with check-in on December 8, 2025 and check-out on December 12, 2025. While searching, I specifically selected the “free cancellation” filter, and because the reservation ap
I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between Decem...ber 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to canc
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and p...aid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe
I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-...out. On September 22, I canceled this reservation through the Hotels.com mobile app after paying a total of ₺541.23. However, even after 2 days, no refund has been issued to me. A
On September 23, 2025, my reservation at Narvella House Hotel (Itinerary No: 72066368398596) was canceled unilaterally b...y Hotels.com, even though I never canceled it myself. My booking and payment had already been completed, and I had even purchased my flight tickets. However, three days later, I re
I stayed at Majeste Hotel in Gümbet, Bodrum from September 9 to September 13, booking through Hotels.com with reservatio...n number 72065210236317. Although the hotel was advertised as all-inclusive, management claimed they were closing down and provided no services at all, saying that nothing was avai
On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 7206612...0788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead
On September 13–15, 2025, my spouse and I stayed for two nights at Didim Beach Resort Hotel, booked through Hotels.com u...nder travel itinerary 72066154619982, for which I paid ₺4,500 by credit card. While the room cleanliness was somewhat acceptable, the balcony was extremely dirty, and the biggest d
On September 2, 2025, I, Zeynep Özdoğan, made a reservation through Hotels.com for a room accommodating five people at t...he Four Points Flex by Sheraton Çukurambar hotel. Within less than 24 hours, I decided to either cancel one of the reservations or change the room type. I immediately contacted Hot
On September 9, I canceled a family hotel reservation made through Hotels.com with a total payment of ₺10,496. I contact...ed customer service through the website regarding the refund, and I was informed that the payment had already been returned. However, when I checked with my bank (Ziraat Bankası),
"Hotels.com refunded the fee. Thank you."
On August 22/23, I made a reservation for a standard room at Ali's Beach Ho...tel through Hotels.com and paid 4500₺ with my credit card. However, when I
I booked a hotel in Cyprus through the Hotels.com app, but since it was my first time visiting, I wasn’t familiar with t...he geography. Without realizing, I accidentally booked a property located in the Greek Cypriot region, where Turkish citizens are not permitted to enter through the northern border
I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give ...me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit c...ard without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin
