Hotels.com Denies $279 Refund for Booking Canceled 10 Minutes Later

I booked a stay at the Mövenpick Hotel Izmir through Hotels.com for August 29–31, 2026, totaling $279. I completed the payment on August 21, 2026, at 11:19 PM. Realizing shortly after that I had entered the wrong dates, I canceled the reservation about 10 minutes later at 11:30 PM that same night.

When I spoke with the virtual assistant in the app, I learned that no refund would be issued despite canceling within such a short window. The complete lack of flexibility and total loss of my payment—even though I canceled almost immediately—left me deeply disappointed in their customer service. I expected an honest mistake with date selection to be treated with human understanding, especially for cancellations made within minutes.

I demand a resolution to this issue: either a full refund of the $279 charge or a reasonable alternative, such as issuing a travel credit or voucher for future use.