Hotels.com Denies $279 Refund for Booking Canceled 10 Minutes Later
I booked a stay at the Mövenpick Hotel Izmir through Hotels.com for August 29–31, 2026, totaling $279. I completed the payment on August 21, 2026, at 11:19 PM. Realizing shortly after that I had entered the wrong dates, I canceled the reservation about 10 minutes later at 11:30 PM that same night.
When I spoke with the virtual assistant in the app, I learned that no refund would be issued despite canceling within such a short window. The complete lack of flexibility and total loss of my payment—even though I canceled almost immediately—left me deeply disappointed in their customer service. I expected an honest mistake with date selection to be treated with human understanding, especially for cancellations made within minutes.
I demand a resolution to this issue: either a full refund of the $279 charge or a reasonable alternative, such as issuing a travel credit or voucher for future use.
Dear Mr. Serhat, You indicated that you cancelled the reservation for Mövenpick Hotel Izmir, booked through Hotels.com for the dates August 29–31, 2026, amounting to 13,462.14 TRY, only 10 minutes after payment, and that despite cancelling within such a short time you have not received a refund. We understand that this has caused you disappointment and that the flexibility you expected in terms of customer satisfaction has not been provided. We are continuing to work on your request in order to assist you. We aim to provide a response regarding your request within 72 hours. Thank you in advance for your understanding while you wait. Sincerely, Customer Service Team
