Hotelz Refuses $143 Refund After Rebooking with a New Card
I booked a hotel in Bodrum, Mugla through Hotelz for an August 15 check-in. I initially paid using the wrong card, so I canceled the booking after the system explicitly showed that I was eligible for a refund on that first transaction. I then rebooked the exact same stay using a different payment card.
Now, Hotelz is refusing to return the $143 paid for that initial canceled transaction. When I contacted customer service, representative representatives told me that no refund would be issued under any circumstances. Even though the refund appears as approved in their system, they refuse to provide a clear resolution over the phone or in writing.
I demand that Hotelz credit the promised $143 refund back to my original payment card immediately and provide a formal written explanation of this situation.
Dear Mr. Ahmet, Thank you for sharing the details of the refund issue you experienced with your reservation in Bodrum. We have received information that the amount of 6,882.48 TL charged to the card used was not refunded in the first stage and that you have not received a clear response from our customer service; we understand that this has disappointed you. Upon reviewing the reservation history, we would like to inform you that the refund process for your reservation number 72078042413136 made through hotels.com was initiated by our relevant team on August 17, 2026. Sincerely, Customer Service Team
