On November 28, 2024, I purchased an anthracite-colored jacket with the label “Thermo” from H&M’s online store. Even though I wore the jacket no more than five times, noticeable color fading appeared in multiple areas. I never washed the jacket or subjected it to any special treatment; I only wore it normally. Experiencing such obvious color loss after such limited use is, in my opinion, a serious manufacturing and dye defect.
After noticing the issue, I first contacted H&M by phone. I was told to send the jacket as an “inspection item” along with the required form. As instructed, I sent the product to the company multiple times via shipping. However, each time the jacket was returned to me with a note stating “used product,” without any documentation or a detailed inspection report. The issue appeared immediately after I started wearing the jacket; treating it as if it were worn out from long-term, normal use is not acceptable.
I consider it a serious inconvenience that a jacket costing over $70 became faded and unusable in such a short time and that no solution was provided during the inspection process. I am requesting that the product be properly and technically inspected, that the defect be acknowledged, and that I be assisted through a return, replacement, or a refund.
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...
On January 15, 2025, I purchased a pair of jeans from an H&M store. I wore them once, and during that first wear, I was told by people around me that there was a visible stain or discoloration on the back. Embarrassed, I returned to the store to report the issue and request an inspection. At the st...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
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