H&M Sold Me a Defective Hipster Underwear Pack Marked as Quality Control Reject
Today, I purchased a 5-pack of Hipster underwear from H&M for ₺719. Because it was sold as a multi-pack, the individual items were stitched together, meaning I couldn’t inspect each one before buying. After opening the pack at home, I discovered that one of the underwear pieces was clearly defective—it even had a quality control defect label still attached.
As a textile engineer, I immediately recognized the sticker as one used during QC processes to flag second-quality or faulty items. I’ve been a loyal H&M customer for years and know how strict their quality standards are, which makes it even more shocking that a QC-rejected item made it onto store shelves at full price.
To make matters worse, H&M won’t accept a return because it’s considered an intimate product, even though it was defective from the start. The faulty piece has a small tear that will clearly worsen after one use. So now I’ve paid first-quality prices for second-quality goods—completely unacceptable from a brand that claims to uphold responsible production and customer trust.
H&M, I demand a full refund or exchange for the defective product. If second-quality items are being sold in stores, how is that different from buying at a street market? Your customers deserve transparency, quality assurance, and respect.
