H&M Refused My Return Without Receipt After ₺6,097 Purchase
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it and didn’t insist on a digital receipt.
Later, we found that three items shrank after one wash, so we returned to the store to request a refund. Unfortunately, we couldn’t find the paper receipt. The store staff barely acknowledged us and coldly said, “No receipt, no return,” even though we explained the cashier didn’t ask for our email or phone number due to the crowd. Their response? “Not our problem.” They shoved the items back in the bag and sent us away.
I find it absurd that a global brand like H&M requires a paper receipt without offering digital proof or even taking our contact info, especially when spending thousands of lira. This is not just poor customer service—it's disrespectful and unacceptable.
