On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it and didn’t insist on a digital receipt.
Later, we found that three items shrank after one wash, so we returned to the store to request a refund. Unfortunately, we couldn’t find the paper receipt. The store staff barely acknowledged us and coldly said, “No receipt, no return,” even though we explained the cashier didn’t ask for our email or phone number due to the crowd. Their response? “Not our problem.” They shoved the items back in the bag and sent us away.
I find it absurd that a global brand like H&M requires a paper receipt without offering digital proof or even taking our contact info, especially when spending thousands of lira. This is not just poor customer service—it's disrespectful and unacceptable.
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
On Monday, September 22, around 9:30 p.m., I made a purchase of approximately $308 at the H&M store in Bodrum Midtown. The cashier — an older woman wearing glasses — behaved extremely rudely and dismissively during my checkout. At one point, I even felt as though I was about to be scolded. Because o...
I made a purchase from the mobile application of the H&M store on 07/05/2023, there was an error and my order did not enter the system. When I bought the products for the second time, the order was fulfilled and the products arrived. However, although the order was not created in the first transacti...
On July 23, 2025, I made a purchase at the H&M store in Capitol AVM, which included a lingerie item labeled as ₺399.99. However, at checkout, it was scanned and charged at ₺599.99. Since I bought several other items, I didn’t catch the price discrepancy at the time. When I got home and reviewed the ...
On November 18, 2023, I went to the H&M store in Bodrum Midtown to get a jacket for my daughter. We chose a jacket she liked and went to the checkout. We were told by the cashier that we couldn't buy it for the price listed on the tag. Y****** ****, who identified herself as the store manager, infor...
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