On December 30, I purchased a sweater from the H&M Istanbul Ataşehir İçerenköy City’s store as a New Year’s gift for my son. My son never wore the item, and when he said that the turtleneck part was uncomfortable, I took the sweater back to the store on December 14 to exchange it for another product.
Even though I paid by credit card and have a digital receipt, the staff member who said they were the store manager did not even bother to look at the receipt and stated firmly that no return or exchange could be processed without a physical receipt.
This was the first time I had come to this store to exchange an item, and despite having official proof of purchase in the form of a digital receipt, I was very disappointed by such a rigid and dismissive attitude.
I respectfully request that my purchase be verified in the system using my digital receipt and that this sweater, which my son never used, be exchanged for another product. I also ask that the store staff show greater care and sensitivity in their communication with customers during this process.
About two months ago, I purchased a sweater from the H&M store at Mall of Istanbul. Even though I have only worn the item twice, the sweater quickly started to pill heavily all over and became unusable in a very short time. When I took the product back to the store, I was told that they couldn’t he...
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...
I recently purchased a blue new-season children’s bikini from an H&M store, and it caused an immediate and severe skin reaction on my child. The moment she wore it, her legs developed rashes and irritation from the bikini fabric. We have never experienced this kind of issue with her skin before, so ...
My close friend from Istanbul purchased a coat from H&M as a gift for my daughter. However, when I received it, I noticed that the security tag had been left on. Assuming this wouldn't be a problem, I visited the nearest H&M store at Edremit Novada in Balıkesir to have it removed. I went to the sto...
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