On February 13, I purchased a jacket from the H&M store at Konya Kulesite Mall. Even though I wore it only once, the fabric became noticeably thin and showed clear signs of deformation. Experiencing this kind of damage after such a short period of time has seriously disappointed me in terms of product quality.
I attempted to contact the store and customer service, but I was unable to reach anyone, and therefore I have not been able to have the product inspected. Although I wore the jacket under normal and careful use, I still experienced this issue, which leads me to believe there is a manufacturing or fabric defect.
I request that the jacket be examined and evaluated as a defective product, and depending on the findings, that I be offered either an exchange or a full refund. I kindly ask that the store or customer service contact me as soon as possible regarding this matter.
About two months ago, I purchased a sweater from the H&M store at Mall of Istanbul. Even though I have only worn the item twice, the sweater quickly started to pill heavily all over and became unusable in a very short time. When I took the product back to the store, I was told that they couldn’t he...
I bought an oversized t-shirt from the H&M One Tower Mall branch for ₺699, expecting both comfort and quality. Unfortunately, I was met with total disappointment. After just one wash, the shirt shrunk so drastically that it no longer fits properly—it rides up so much that it barely covers my stomach...
On June 1, 2025, I bought three oversized t-shirts from your H&M store in İçerenköy City's AVM, Istanbul: one brown, one pink, and one black. I haven't even worn the brown one yet; I dread to see what happens to it. The black t-shirt I wore only once, and after just one wash, it shrank so drastical...
On November 28, 2024, I purchased an anthracite-colored jacket with the label “Thermo” from H&M’s online store. Even though I wore the jacket no more than five times, noticeable color fading appeared in multiple areas. I never washed the jacket or subjected it to any special treatment; I only wore i...
recently bought this jacket on the H&M website, but they sent me a bad one with a hole in the front, which I didn't like. I don't think the H&M brand would do something like that. It's still the way it came; I haven't even taken off the tag. It's simple: I want to return it and get my money back. I ...
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