I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear.
I contacted the store to report this clear manufacturing defect, and to my disappointment, I was told that only a refund was possible. I specifically asked for a replacement of the same item, but my request was flat-out denied. This left me unfairly treated, as I paid for a product I cannot use and now have to deal with the hassle of trying to replace it myself.
I still haven’t returned the item because if I do, I’ll have to pay an extra ₺359 to reorder the same product due to a price change—through no fault of my own. This situation has not only caused a financial burden but also wasted my time and energy.
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refund...
I bought products through H&M online using my first member discount, they never exchange the product, they never return the product from the store, you can only return the product by shipping. I returned my product online, I bought it from the store because there is no size in the store, the store p...
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
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