I use the Toca Boca Life app through the Play Store in Istanbul. From the very first day I installed the app—about 6–7 months ago—the shelves in the free gift section have always appeared completely empty. Many people I know play the same game, and all of their accounts show items, versions, and ful...
On my Lenovo M10 tablet, I experienced an issue today with the Toca Life World app, which I downloaded as an APK from the 5pa website. After creating a house and characters in the game, I logged back in and noticed that all the items in the house were scattered. Additionally, when I tried to bring p...
On my Honor Pad 8X, the items inside my house in the Toca Boca app suddenly disappeared. In addition, the weekly Friday gift items are also gone. I did not experience any issues with the Kuromi pack that I purchased; only the items in my house and my Friday gifts have vanished. This problem first oc...
On October 13, 2025, at 3:47 PM, the game Toca Boca World London was purchased through Google Play on my spouse’s Oppa A60 phone by our 7-year-old daughter without our knowledge or consent. The amount—approximately 209 USD—was automatically charged to our QNB Finansbank Trendyol card without any app...
I have noticed a serious pricing inconsistency in the paid houses offered in the Toca Boca game. The same houses are sold at much lower prices on Android devices, while they are significantly more expensive on Apple tablets and phones. This creates an unfair situation among users, and as Apple users...
In the Toca Boca game, the houses I decorate keep disappearing on their own, and the game resets itself. The outfits on my characters also vanish. This is the second time this has happened to me. I have to redecorate my houses and place all the items again every time. I don’t understand why this kee...
I am writing to report an issue I experienced on my iPad with the Toca Life World app. Today, after the app suddenly closed, all of my custom decorations in the 30 houses I purchased were reset. My furniture was not deleted, but the interiors of all my houses reverted back to their default state. Th...
I purchased and played the Toca Boca World game with great enthusiasm, and I spent a significant amount of time designing houses, collecting gifts, and customizing my characters. However, after the recent update, all of my progress—including the new locations and items—suddenly disappeared. Despite ...
My child has been playing the Toca Boca World game with great joy and effort. Unfortunately, all her creations and progress were erased once before. Although she was very upset, she spent a long time rebuilding everything from scratch. Sadly, today the same issue happened again—her entire progress w...
Hello, my name is Masal. After the latest update of the Toca Boca World game, I started facing a serious problem. Although the game launches, it freezes on a particular screen and does not proceed further. I am playing on an iPad Air 9th Generation with version 18.5. This issue is extremely frustrat...
Hello, I purchased several houses from Toca Boca for my daughter, but unfortunately, all of the houses disappeared from the game three months ago. Despite reaching out to your official Instagram page and receiving a brief response, no action has been taken to restore our purchased content. This situ...
We’ve purchased multiple games on Toca Boca and were also using the free ones regularly. However, after an issue with the app, we deleted and reinstalled it—only to find out that none of the free games are accessible anymore. I’ve tried everything since early this morning, and nothing has worked. T...
I’m extremely frustrated with the Toca Boca app. I paid for the full version and purchased additional content, but the game keeps resetting itself without warning. All of our progress and unlocked items are wiped out—this has happened more than once, and it’s beyond frustrating. We’ve spent time an...
I'm seriously disappointed with Toca Boca. I made a single purchase for a game that clearly cost ₺20, but somehow, ₺200 was withdrawn from my account. I never approved or bought anything that would justify this extra charge. It's unacceptable that my account was charged twice—once correctly and once...
I purchased a house in Toca Life World for ₺129 because my daughter really wanted it, but we still can’t access it in the game. It doesn’t show up, there’s no "+" sign, and the house simply doesn’t appear—we can't build or enter it at all. I even tried restoring previous purchases, but that didn’t h...
I’ve had Toca Life World installed on my phone for over two years, but I’m seriously frustrated with the game now. No matter what I do, I can’t unlock the hospital or any other new areas. It’s like they’re permanently locked, even though I’ve waited and tried everything. On top of that, the game is ...
Particularly because Toca Boca had a handy "restore purchases" button to quickly retrieve the packs I paid for, I used to appreciate their apps. They have now deleted that capability, though, and getting your purchases back is almost impossible. I asked their support crew several times but never hea...
Every time I try to update Toca Boca, I get an error message, and the update never completes. I have encountered this issue multiple times, and the only way to update the game has been to delete and reinstall it—which I do not want to keep doing! I’m sure many other players are also experiencing th...
I keep experiencing a recurring issue in Toca Boca—every time I save my game, it disappears after an hour when I log back in. I have to rearrange everything from scratch, which is incredibly frustrating. Additionally, the gifts I receive in the game vanish, and even worse, the furniture and items f...
I am beyond frustrated with Toca Boca! Every time I log into the game, it crashes and kicks me out. The worst part? All the items I purchased with real money are gone! I spend time building my house, customizing my characters, and decorating everything, but when I log back in the next day, everythi...
Is it normal for the Toca Boca store not to open? I’ve been unable to access it for two weeks now, and I’m missing out on updates and free gifts. This is incredibly frustrating! I have previously purchased many items from the store, and thankfully, I haven’t lost them. However, I can’t buy anything...
I bought two more houses while playing Toca Boca, but even though the purchase went through, the houses never appeared. They show as purchased, but they won’t build or display in the game. This is extremely frustrating! On top of that, I’ve lost my items multiple times and had to reorganize everythi...
Toca Life World, a game designed for children, contains harmful and inappropriate content, making it unsuitable for young players. This game sets a bad example for kids, and I am deeply concerned about its negative influence. Authorities are usually quick to intervene when apps or games pose risks,...
I logged into Toca Boca to record a video, but when I entered my home, all my items were gone! This is extremely frustrating because I just built my house yesterday, and now everything has disappeared. I spent a lot of time designing my home, and I can’t simply start over from scratch. Why did this...