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Toca Boca

Toca Boca Logo
Toca Boca

Complaints

31 complaints
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Toca Boca Lost All My Purchased Content on iPad

3

I have been playing Toca Boca on my iPad for a long time and have purchased a large amount of content through in-app pur...

Toca Boca Lost All My Purchased Content on iPad
Toca Boca Lost All My Purchased Content on iPad
Toca Boca Lost All My Purchased Content on iPad
Toca Boca Lost All My Purchased Content on iPad
+4

Toca Boca World Contains Frightening Imagery That Disturbs Children

8

I am seriously concerned about a scene my daughter encountered while playing Toca Boca World in the living room. A paint...

I Face Toca Life World Save Data Loss After My House Was Deleted Again

28

I play Toca Life World on my iPad, and I am extremely frustrated with an issue that keeps happening. Every time I return...

Toca Life World Freezes on iPhone and Still Has No Multiplayer

95

I play Toca Life World on my iPhone and the game is constantly freezing and lagging almost every time I try to play. It ...

Toca Boca Lags Severely on Realme 12 Lite After the Latest Update

26

The Toca Boca app installed on my Realme 12 Lite device has been lagging severely for about a month, ever since the last...

Toca Boca World Update Won't Download on Samsung Galaxy Tab A8

28

Despite trying many times throughout Thursday, May 28, 2026, and Friday, May 29, 2026, I still can't manage to install t...

Toca Life World Crashes Every Time I Try to Enter a House

59

Yesterday evening, I downloaded Toca Boca's Toca Life World game from Playmods onto my Samsung Galaxy J6 Plus device. Sp...

Toca Life World Not Showing Free Gifts

November 1, 2025 5:28 PM42

I use the Toca Boca Life app through the Play Store in Istanbul. From the very first day I installed the app—about 6–7 m...

Toca Life World Not Showing Free Gifts

Toca Boca Hello Kitty Update Causing Problems

October 26, 2025 3:50 PM32

On my Lenovo M10 tablet, I experienced an issue today with the Toca Life World app, which I downloaded as an APK from th...

Toca Boca Hello Kitty Update Causing Problems

Toca Life World Items Disappearing on Honor Pad

October 25, 2025 2:21 PM15

On my Honor Pad 8X, the items inside my house in the Toca Boca app suddenly disappeared. In addition, the weekly Friday ...

How to Get a Refund for Unauthorized Toca Boca Purchase

October 13, 2025 7:09 PM58

On October 13, 2025, at 3:47 PM, the game Toca Boca World London was purchased through Google Play on my spouse’s Oppa A...

Toca Life World House Prices Unfair on iOS

August 30, 2025 10:47 AM10

I have noticed a serious pricing inconsistency in the paid houses offered in the Toca Boca game. The same houses are sol...

Toca Life World Resetting Itself — Houses, Outfits, and Gifts Disappearing

August 21, 2025 12:37 PM18

In the Toca Boca game, the houses I decorate keep disappearing on their own, and the game resets itself. The outfits on ...

Toca Boca App Crash Wipes Custom Designs

August 8, 2025 4:15 PM21

I am writing to report an issue I experienced on my iPad with the Toca Life World app. Today, after the app suddenly clo...

Toca Boca App Crash Wipes Custom Designs

I Face Lost Houses, Gifts, And Characters In Toca Boca World

July 5, 2025 12:59 AM54

I purchased and played the Toca Boca World game with great enthusiasm, and I spent a significant amount of time designin...

I Face Repeated Loss Of Progress In Toca Boca World Despite Payment

June 30, 2025 12:05 AM70

My child has been playing the Toca Boca World game with great joy and effort. Unfortunately, all her creations and progr...

I Face Game Freeze On Toca Boca World After Update On iPad Air 9

June 27, 2025 9:56 PM13

Hello, my name is Masal. After the latest update of the Toca Boca World game, I started facing a serious problem. Althou...

I Face Missing Purchased Houses On Toca Boca Despite Payment

June 26, 2025 5:26 PM67

Hello, I purchased several houses from Toca Boca for my daughter, but unfortunately, all of the houses disappeared from ...

I Can’t Access Free Games on Toca Boca After Reinstalling

June 1, 2025 2:17 AM82

We’ve purchased multiple games on Toca Boca and were also using the free ones regularly. However, after an issue with th...

I Paid for Toca Boca But My Game Keeps Resetting Without My Consent

May 31, 2025 4:18 PM51

I’m extremely frustrated with the Toca Boca app. I paid for the full version and purchased additional content, but the g...

Toca Boca Charged Me Without Purchase—I Want a Full Refund Now

May 31, 2025 2:59 AM30

I'm seriously disappointed with Toca Boca. I made a single purchase for a game that clearly cost ₺20, but somehow, ₺200 ...

I Bought a House in Toca Life World But Can’t Access It in the Game

May 4, 2025 9:07 PM30

I purchased a house in Toca Life World for ₺129 because my daughter really wanted it, but we still can’t access it in th...

I Can’t Unlock the Hospital in Toca Life World and the Game Keeps Lagging

May 3, 2025 11:17 AM67

I’ve had Toca Life World installed on my phone for over two years, but I’m seriously frustrated with the game now. No ma...

Brand Overview: Toca Boca World

Toca Boca World is a children's creative simulation game developed by Toca Boca AB, a subsidiary of Spin Master. Originally launched as Toca Life: World in 2018, the game combines multiple Toca Life environments into a single interactive world where players can create characters, build stories, decorate homes, and explore a wide range of locations.

Contact Info

Customer support: Available through the official Toca Boca Help Center and in-app support system.

Industry and Operations

Toca Boca World operates in the mobile gaming and digital entertainment industry. The game is designed for children and focuses on creativity, storytelling, character customization, and world-building through optional in-app purchases.

  • Character creation and customization
  • Interactive world-building gameplay
  • Home decoration and design
  • Storytelling and role-playing features
  • Expansion packs and in-app purchases
  • Regular content updates and themed locations
  • Available on Android and iOS devices

User Sentiment

User feedback is mixed, with complaints commonly related to purchases, game performance, and account-related issues.

  • Lost purchases or difficulties restoring previously purchased content
  • Game crashes, freezing, or loading problems after updates
  • Missing characters, items, or saved progress
  • Problems transferring purchases to new devices
  • Unexpected bugs following new content releases
  • Concerns about the cost of expansion packs and in-app purchases
  • Delays in receiving responses from customer support
  • Occasional synchronization and cloud save issues

Share Your Experience

If you've experienced issues with Toca Boca World, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.