I recently purchased a blue new-season children’s bikini from an H&M store, and it caused an immediate and severe skin reaction on my child. The moment she wore it, her legs developed rashes and irritation from the bikini fabric. We have never experienced this kind of issue with her skin before, so it was clearly something about the material that triggered it. I was deeply alarmed and returned to the Çanakkale H&M store to request an exchange or at least have the product inspected.
Unfortunately, my request was outright denied because I didn’t have a paper receipt. I asked whether they could locate the digital or e-receipt, but they refused to even initiate an inspection without a printed invoice. This is incredibly frustrating and unacceptable in a time when many stores offer digital proof of purchase. It’s not just about a defective product—my child’s health was affected, and I received no empathy or support from store staff.
I urgently demand that H&M look into this issue and allow the product to be examined regardless of a printed receipt. I expect a proper resolution, whether it's a refund, a product recall for safety, or at the very least, accountability from the brand. No parent should have to deal with this kind of negligence.
I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund. When I placed the order, the estimated delivery time was 2–...
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...
I purchased dark-colored polar fleeces from H&M for my child, and after washing them, they stained both my child’s skin and undershirt. Despite H&M claiming they stand behind their products, I received an unexpected response. They asked me to send the items for inspection, only to be told that since...
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
On August 22, my H&M mobile app account was suddenly closed without my consent. I received no warning or explanation prior to the closure. At the time, I had an active order worth $31, and after receiving the product, I wanted to return it. However, since my account was deleted, I was unable to proc...
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