I Reported That My Child’s Skin Was Irritated by H&M’s New Season Kids Bikini Fabric

I recently purchased a blue new-season children’s bikini from an H&M store, and it caused an immediate and severe skin reaction on my child. The moment she wore it, her legs developed rashes and irritation from the bikini fabric. We have never experienced this kind of issue with her skin before, so it was clearly something about the material that triggered it. I was deeply alarmed and returned to the Çanakkale H&M store to request an exchange or at least have the product inspected.

Unfortunately, my request was outright denied because I didn’t have a paper receipt. I asked whether they could locate the digital or e-receipt, but they refused to even initiate an inspection without a printed invoice. This is incredibly frustrating and unacceptable in a time when many stores offer digital proof of purchase. It’s not just about a defective product—my child’s health was affected, and I received no empathy or support from store staff.

I urgently demand that H&M look into this issue and allow the product to be examined regardless of a printed receipt. I expect a proper resolution, whether it's a refund, a product recall for safety, or at the very least, accountability from the brand. No parent should have to deal with this kind of negligence.