The dress from my H&M online order, #73393774481, was delivered to me yesterday. When I opened the package, I saw that the dress was in extremely poor condition. The item was visibly fuzzy, covered with lots of hairs, and it smelled strongly of an unpleasant perfume. Seeing the product in this state really shocked me, and the hairs on it made me feel sick.
Price and Trust Issue
I paid about $37 for this dress, which is not cheap, and the fact that you sent it in such an obviously used and unchecked condition has seriously shaken my trust in the H&M brand. I don’t understand how this product could be packed and shipped to a customer without any quality control.
Request for Resolution
Because of the hygiene issue I experienced and the loss of trust, I’m asking for an appropriate gift card/coupon to be issued to me. I also want you to review your product inspection processes for online orders and communicate any improvements you make to ensure other customers don’t have the same experience.
On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refund...
I put in an order with H&M (Order No: 66926457651) six days ago and haven't heard anything about it since. The item still hasn't been shipped. I didn't think a well-known name would be this slow. Even worse than having to wait is not being able to get in touch with anyone—no emails, tracking updates...
I placed an order with H&M on July 19, 2025 (Order No: 69676330551), and yet here I am, seven days later, still waiting for it to arrive. What kind of delivery management is this? There has been zero communication, zero transparency, and absolutely no update on the status of my package. Is H&M play...
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